Standard Bank Home Insurance Appalling!!!

Standard Bank Home Insurance has to be the worst ever!! 3 Weeks ago I lodged a claim for a leaking water pipe. First Service Provider they appointed came out then dissapeared without further feedback - numerous calls later they appointed a new Service Provider who came out and did an excellent job but left a big hole in my steps and wall - I was told by them that Std Bank Insurers need to appoint a builder to complete the job. After endless calls a Service Provider was appointed who came out to view the job and even took a sample of the tile (This was over a week ago) Since then no further feedback!! Have been trying for 6 Days now at least 10 calls a day to get through to the Insurers and even left numerous messages on the website for a call back to me - to no avail!! Today Monday 29th October have called at least 5 times with No reply. This is appalling service.