STANDARD BANK HOME INSURANCE

I submitted a storm claim on 14 February 2019. After waiting for 3 different contractors to supply them quotes this claim is still outstanding. Not sure why they are not using one contractor for building repairs, floors and cupboards I don't know. After several calls, holding on for 40 minutes plus and several emails I received a call on 3 May 2019. She apologized for any inconvenience and explained they waited for the loss adjusters and cupboard contractor. But everything is now resolved and they decided to pay the money directly to me. She then emailed me the AGREEMENT OF LOSS which we had to sign and return. I did that on 4 May. She said the money will be paid within 24 hours from receipt of the forms. It is now 8 working days later. On the 7th she apologized again and promised she will do the payment right now. I have escalated to the supervisor and then the manager. No one has answered any email, nothing. I don't actually know what to do....how pathetic is this? Oh the claim number is 19/013602 if someone wishes to maybe respond to this.