Standard Bank Home Insurance

3 weeks ago my husband discovered a leak in our bathroom. We called standard bank for assistance. Standard bank sends out PJ plumbers to my residence. PJ plumbers informs me that its leak on my shower floor and not a pipe, so we break our floor tiles to fix the leak. Much to our surprise it was a pipe leaking. We called standard bank again to inform them, PJ plumbers comes to my residence on the 14 August 2015. I was now told by PJ plumbers he will fix the floor and fix the leaking pipe for free, however he had left the pipe leaking and informed us he will come backnext week. I contacted Standard bank again on the 16 August 2015 and informed them that nothing is being done to fix my problem. Today the claims department called me and informed I need to get my own plumber. So why do I pay insurance standard bank ? PJ plumbers came back to my home today to take pictures i was not informed by the bank nor a call from PJ plumbers. My pipe is leaking for 3 weeks no help from the bank I have a 2 year old baby, a disabled cousin and no shower to use. Note KZN has a water crisis clearly this does not matter to standard bank. Standard bank moving forward, how is this moving forward...