CC
Charlton C

1 reviews | Active since Jun 2016

07 Jun 2016, 06:17

Standard Bank home department a big disappointed

<p>I have been banking with Standard Bank for a very very long time and have been bombarded with calls from their call centre dushing out loans and credit cards i am a prestige banker and have a private banker who just does not respond to my emails, which left me no choice but to go to a bond regenator. Through the bond regenator we app**** at Standard Bank and they were reluctant to assist me in obtaining a loan because i do not get a payslip and i dont work in my salary has been going into my Standard Bank account dor over 4 years and i had letters confirming my employment. Every letter or statements they asked for i provided but they just kept on coming up with excuses and even went as far as to ask me for my Visas and passport stamps, when i provided that they weren't satisfied and ask me to tell the Embassy to write them a letter which i think is pathetic and very unprofessional. I then once again reached out to my private banker and up until today have not heard from her.</p> <p>I am really disgusted in the way they have treated this matter!</p>

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Replies (2)
Standard Bank
Standard Bank's reply07 Jun 2016, 07:52
Official

Good day Charlton Campbell

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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CC
Charlton C's update09 Jun 2016, 07:46
Reviewer Update

Its been 2 days and no reply after i was given another excuse. I guess this is how standard bank deals with their clients, they just ignore you hoping you dissappear! pathetic! !