Standard Bank Home Contents Insurance

I am a Prestige client at Standard Bank and I have a Home Contents insurance with them. On January 2016 SB made a double debit. I sent an email to SB to request an explanation and a refund but there was no response. <br> <br> 16 days later I sent another email to follow-up on my first request and also to cancel the policy. Then there was a response from Adelaide Phasha who forwarded my request to Personal Accident Plans. I then responded to advise that the policy in question is a Home Contents insurance. On the 19th February Thando Mphothulo responded to say she has forwarded my request to the Home Owners Insurance division. On the 24th February I sent a follow email to the Home Owners Insurance division and they have not responded until today.<br> <br> I kindly request SB to refund me all the premiums from the date I sent the cancellation request and also the 2nd debit made in January 2016.