Standard bank home assist

Tried calling Standard bank home assist repetively yesterday and no consultants answered the call, just a pre-recording if assistance required can use the Standard bank app. I don't have tons of airtime sitting on the phone waiting for no answer. The app route is a dead end and requires me to pay R1250 also still waiting for someone to call back, are these services non existent or just dead ends routes? In these days of technology is there no easier way of getting hold of home assist? Await your robotic reply and an actual person to call me back for home assistance.