Standard Bank /Home Affairs Process

Good day

Let me start if by saying how extremely disappointed and frustrated I am with the Lack of service from Standard Bank.

One of the reasons for me opening an account with you was because you are one if the few banks in CT that offered clients the convenience of applying for id's and passports via the Bank.

When I initially opened the account at you Kenilworth Branch I was advised by your consultant that I could apply for id's and passports for both myself and my kids.

-I have logged onto the home affairs website 2 weeks ago to register. -I used the link provided on the standard website -I completed the registration process but no confirmation of registration has been received to date - Last week I called in to the standard bank call centre to confirm that i can apply for passports for both my kids and myself and was told that I could not .This was because only I had an account and if I apply I was told this will cause an issue at home affairs . - When I called in a few days later and spoke to another consultant I was told yes it is possible for me to apply for both myself and kids. - I have being trying to log onto the website but it says my password is incorrect - I reset my password but get the error by username / password is incorrect ....this dispite me using the reset password sent via sms . - I tried to re register thinking I have not registered properly and I get a message advising my id is already registered. - I have been trying to get in contact with numerous Home affairs offices as well as the Standard bank home affairs in Canal Walk this entire week.It is impossible to get through the Standard call centre ...i cannot understand how you have high call volumes from the time your call centre opens everyday for the past week...its ridiculous - I have spent 2 hours this morning alone trying to get Ahold of someone for standard bank. - Is this process of applying for id's and passports working or am I wasting my time.

I need to get this resolved urgently and would appreciate urgent feedback.

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