Standard Bank- Historical banking not for the 21st Century!

I am going to keep giving Standard Bank negative reviews until they start employing the right people to develop their Online and Mobile Apps. It's a constant uphill battle to do the simplest tasks and I'm fed up with the BS feedback I keep getting! Since changing phones I have been unable to make Immediate payments. I logged a call on the 3.10.***4484. Today I get a call back from someone who clearly has no Technical background to tell me about the error I'm getting (thank you I know, that's why I logged the call) and to tell me why ( because I changed phones, again thanks but I KNOW THIS!) and his resolution? I must try do an Immediate payment, which is DEFINITELY not going to work he says, but then, I must try again in 24hrs and this process will validate my device. Have you ever in your life heard such BS?? You telling me, the guy sitting in their Development department, earning huge money, cannot remove this error but I must just hope to some higher power that eventually it will recognize my phone and go through? If that is the case, then why am I also getting this error on my ONLINE banking platform? This is a SYSTEM error! It needs to be fixed in PRODUCTION! I am very sorry, but Standard Bank has a LONG way to go before it can ever hope to compete with banking institutions like FNB. No wonder it's slowly shrinking it's work force, probably because it's losing customers faster than it can fix bugs on their systems. (which isn't saying much I realize!)