Standard bank historic statements - Needed urgently - No assistance form the bank

I have been logging numerous tickets with Standard Bank to obtain my bank statements from Jan 2005 - Dec 2012 Ticket number - *** Ticket Number - ***

Everytime the ticket due dates appear, no response from the bank - I call in no reply. people promise to get back to me - no response.

I went into the branch - the consultant logged a subsequent ticket *** ) even telling me i had no prior bank accounts under my ID number. I found an old payslip which shows my old account number with Standard Bank.

Long story - please contact me as I urgently need my bank statements under these 2 bank accounts going back this far. I know it is possible - you have server backups - please don't deny me access to my own information?

You only started sending me email statements in 2013. and the hardcopy statements you kept sending to my previous address despite me giving numerous requests for an address update in addition to having a bond account with you guys on the new addresses - still nothing on your system was updated and posted statements kept being sent to the incorrect address

therefore the lack of these statements not being retained does not rest with me- the negligence in this regard was on Standard banks end, and I will subsequently surely win if negligence has to proved by either party.

I have an application resting on the required historic bank statements and I am willing to take this further if need be.