Standard bank Hillcrest- Had a cash jam at the ATM and my money seems to have disappeared.

I was depositing money at the Atm in Hillcrest on Monday Night 25 September 2017. Called the Standard Bank Call Centre on Tuesday Morning to inform them. I was given a reference number and the consultants said she will send the query through to the branch. Did not get any response after that. Went to the branch on Friday to check why I didnt receive my money and I was told the branch was not aware of it. Up to this day I have made calls to the branch and even spoken to the branch manager twice. I have been given the run around as my money as seem to have disappeared and they are still investigating.