Standard Bank Hillcrest

Standard Bank Hillcrest KZN branch is the most inefficient branch I have ever visited in my life. I waited in the line for Tellers for over 1 and a half hours to receive assistance. There were 4 tellers working but only one teller was actually there to attend to customers the other 3 stood behind the counter doing what looked like admin work. Not even one staff member cared to come and explain to us why it was taking so long and when I asked for an explanation one of the staff members didn't even give an answer but just carried on working with their task at hand. How are we the customers subjected to this kind of treatment? We pay for these services and yet we are treated as if they are doing us a favour. Some customers even decided to just walk away since the wait was so long. The line to the teller doesn't even have seats yet you stand there for close to 2 hours? Revolting customer service from Hillcrest branch!