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1 reviews | Active since Jun 2017

24 Oct 2019, 14:23

STANDARD BANK HIGH CHARGES BUT DO NOT HAVE MONEY BAGS FOR CUSTOMER

Good day, so angry with Standard Bank. Went to two banks this morning for money bags as I wish to deposit coins. From Lansdowne Bank I was referred to Kenilworth Centre, main branch, only to be told that they also do not have. Asked to see the manager, was not there.Waited to speak to "second in charge", Charlene. No appearance then expressed my dissatisfaction about the issue. A BANK WITH NO MONEY BAGS........ Just then the teller called me and offered me a few money bags, approximately 7. In all my 40 years of banking with Standard Bank I feel that they now are not serving their clients. How do they expect a client to deposit coins? Sadly to say, I went to the bank just opposite and they gave a few eventhough I am not a client of theirs . I went to deposit the money at Lansdowne branch and they accepted the money in FNB money bags. I asked for the return and they refused. Have they no shame to accept another banks money bags? Why do we pay so much fees? Seriously thinking of changing banks as I am a very dissatisfied customer.

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Replies (2)
Standard Bank
Standard Bank's reply25 Oct 2019, 05:18
Official
Hello Rona, 
  
Thank you for posting your comment. 
 
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 
 
We apologize for the inconvenience and undue frustration, this has caused.  
 
We greatly appreciate your continued support  
 
Kind regards, 
Complaint Resolution Centre
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Standard Bank
Standard Bank's reply29 Oct 2019, 14:04
Official
Dear Rona September

Thank you once again for posting your comments.

I refer to my email correspondence and can confirm that this matter has been attended to.

Kind regards

Clint Petersen
Complaint Resolution Centre
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