Standard bank hiding ********s

I had *****ulent activity on my account, I reported the matter and submitted the affidavits and all documents required as they specified, this was in 2021. They said they will get back to me, which they never did. Their staff at ***** department is very rude, and don't value service to customers. Last year in 2023, I was told my case was opened in 2022, which shocked me, when I asked for details why in 2022 whereas I opened it in 2021, again no response. Extremely bad service from a reputable instution like them. Any assistance will be highly appreciated.