LV
Louis V
1 reviews | Active since Nov 2014
05 Nov 2024, 12:07
Standard Bank Hello Peter Team – Very Dissatisfied with Their Service"
Dear Hello Peter Team,
I submitted a request on the Hello Peter platform on October 30, 2024, asking for a tax certificate from Standard Bank. Since then, I have only received a response stating that someone would get back to me, but I am still waiting for any further action or resolution.
I am not currently in South Africa and cannot visit a branch to sort this out in person. This is a straightforward request, and I am disappointed that it has taken so long to process. I would appreciate it if you could urgently follow up and ensure that my tax certificate is issued as soon as possible.
Thank you for your attention to this matter
***
Helpful (0)
Replies (10)0
Replies (10)Standard Bank's replyOfficial
05 Nov 2024, 12:51Dear Louis
Our team is still busy with this request and we acknowledge the follow up message you sent to us.
We will contact you with the final outcome of this matter once received.
Our sincere apologies for the inconvenience and delay caused in this regard.
Thank you
Kind regards
Standard Bank Help Centre
***
Our team is still busy with this request and we acknowledge the follow up message you sent to us.
We will contact you with the final outcome of this matter once received.
Our sincere apologies for the inconvenience and delay caused in this regard.
Thank you
Kind regards
Standard Bank Help Centre
***
Standard Bank's reply05 Nov 2024, 12:51
Official
Dear Louis
Our team is still busy with this request and we acknowledge the follow up message you sent to us.
We will contact you with the final outcome of this matter once received.
Our sincere apologies for the inconvenience and delay caused in this regard.
Thank you
Kind regards
Standard Bank Help Centre
***
Our team is still busy with this request and we acknowledge the follow up message you sent to us.
We will contact you with the final outcome of this matter once received.
Our sincere apologies for the inconvenience and delay caused in this regard.
Thank you
Kind regards
Standard Bank Help Centre
***
LV
Louis V's updateReviewer Update
05 Nov 2024, 13:03Is this an automated response??
LV
Louis V's update05 Nov 2024, 13:03
Reviewer Update
Is this an automated response??
Standard Bank's replyOfficial
05 Nov 2024, 13:10Dear Louis
Our team is working on this matter and will provide feedback once received.
Apologies for any inconvenience caused.
Thank you
Kind regards
Standard Bank Help Centre
***
Our team is working on this matter and will provide feedback once received.
Apologies for any inconvenience caused.
Thank you
Kind regards
Standard Bank Help Centre
***
Standard Bank's reply05 Nov 2024, 13:10
Official
Dear Louis
Our team is working on this matter and will provide feedback once received.
Apologies for any inconvenience caused.
Thank you
Kind regards
Standard Bank Help Centre
***
Our team is working on this matter and will provide feedback once received.
Apologies for any inconvenience caused.
Thank you
Kind regards
Standard Bank Help Centre
***
LV
Louis V's updateReviewer Update
05 Nov 2024, 23:36 Hi, I’m really frustrated with the delays. Printing an IT3b for my home loan shouldn’t take more than 5 minutes, yet it’s been much longer than expected. I’m starting to wonder if I should escalate this to the ombudsman or SARS. Please mail it to me as soon as possible. I hope we can resolve this soon. You can reach me at *** or +***
LV
Louis V's update05 Nov 2024, 23:36
Reviewer Update
Hi, I’m really frustrated with the delays. Printing an IT3b for my home loan shouldn’t take more than 5 minutes, yet it’s been much longer than expected. I’m starting to wonder if I should escalate this to the ombudsman or SARS. Please mail it to me as soon as possible. I hope we can resolve this soon. You can reach me at *** or +***
LV
Louis V's updateReviewer Update
06 Nov 2024, 06:56Please assist!!!!!!!!!!!!!!!
LV
Louis V's update06 Nov 2024, 06:56
Reviewer Update
Please assist!!!!!!!!!!!!!!!
LV
Louis V's updateReviewer Update
06 Nov 2024, 15:30Please assist? Still waiting
LV
Louis V's update06 Nov 2024, 15:30
Reviewer Update
Please assist? Still waiting
Standard Bank's replyOfficial
07 Nov 2024, 12:30Hi Louis
We apologise for the delay getting back to you. We will contact you today before the day ends.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
We apologise for the delay getting back to you. We will contact you today before the day ends.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply07 Nov 2024, 12:30
Official
Hi Louis
We apologise for the delay getting back to you. We will contact you today before the day ends.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
We apologise for the delay getting back to you. We will contact you today before the day ends.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
LV
Louis V's updateReviewer Update
07 Nov 2024, 23:38Hi Standard Bank Hello Peter Team,
Someone from the resolution team called me just after midnight. If possible, could you call me anytime between 7am and 9pm Australian time?
Thank you!
LV
Louis V's update07 Nov 2024, 23:38
Reviewer Update
Hi Standard Bank Hello Peter Team,
Someone from the resolution team called me just after midnight. If possible, could you call me anytime between 7am and 9pm Australian time?
Thank you!
LV
Louis V's updateReviewer Update
08 Nov 2024, 16:01Please assist???
LV
Louis V's update08 Nov 2024, 16:01
Reviewer Update
Please assist???
LV
Louis V's updateReviewer Update
08 Nov 2024, 16:22 My Homeloan ***
Bond in the name of: Louis Visser
e-mail address: ***
Contact: +*** (WhatsApp - Australia)
Bond in the name of: Louis Visser
e-mail address: ***
Contact: +*** (WhatsApp - Australia)
LV
Louis V's update08 Nov 2024, 16:22
Reviewer Update
My Homeloan ***
Bond in the name of: Louis Visser
e-mail address: ***
Contact: +*** (WhatsApp - Australia)
Bond in the name of: Louis Visser
e-mail address: ***
Contact: +*** (WhatsApp - Australia)
