Standard bank... Hello is there anybody out there? Apparently not.

In Nov 2022 I received an email from Standard Bank asking me to FICA my business account. I checked with their ***** divis9ion to see if the email was legit, which it was. I was unable to fill in the online form so contacted them and was able to send the documentation manually. Acknowledgement of receipt was sent on 28 Nov 2022. Today I received an email saying my account would be closed today as it had not been FICA'd. I was told to phone or go into the bank. As nobody was answering my calls I drove to the bank and requested a business banker as instructed. I was told nobody was available, but I'd be contacted (hasn't happened). So what now Standard Bank?