PS
Palesa S
1 reviews | Active since Jul 2022
30 Jul 2022, 12:29
Standard bank HeLL
I'm so heart broken and angry. My husband and I along with our kid will be homeless from tomorrow. Rent not paid, Standard bank decided to stop my husband's app and blocked his Card. It's been 3weeks now went to the branch for 2 weeks without getting assistance. Now they blocked the ID too. Standard bank is so ***********. I want nothing to do with the bank
Helpful (0)
Replies (10)0
Replies (10)
Standard Bank's replyOfficial
30 Jul 2022, 12:45Hello Palesa
This is not the level of service we strive for. We understand your frustration and would like to help. We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritised a resolution for you. Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre ***
This is not the level of service we strive for. We understand your frustration and would like to help. We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritised a resolution for you. Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre ***
Best regards,
Standard Bank's reply30 Jul 2022, 12:45
Official
Hello Palesa
This is not the level of service we strive for. We understand your frustration and would like to help. We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritised a resolution for you. Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre ***
This is not the level of service we strive for. We understand your frustration and would like to help. We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritised a resolution for you. Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre ***
Best regards,
PS
Palesa S's updateReviewer Update
31 Jul 2022, 13:18No you don't put clients first. I've been to the branch for 2 weeks without getting assistance. Today as I speak I'm packing & chased out of my rental place with my kids. You lost me as a client I just want my account unlocked and take my money and close the account. Standard bank the depression and level of stress you've caused me. I'm so not gonna let this go so easily. Sort this mess out I want my money as in today
PS
Palesa S's update31 Jul 2022, 13:18
Reviewer Update
No you don't put clients first. I've been to the branch for 2 weeks without getting assistance. Today as I speak I'm packing & chased out of my rental place with my kids. You lost me as a client I just want my account unlocked and take my money and close the account. Standard bank the depression and level of stress you've caused me. I'm so not gonna let this go so easily. Sort this mess out I want my money as in today
Standard Bank's replyOfficial
01 Aug 2022, 09:03Hi Palesa
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team***
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team***
Best regards,
Standard Bank's reply01 Aug 2022, 09:03
Official
Hi Palesa
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team***
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team***
Best regards,
Standard Bank's replyOfficial
01 Aug 2022, 09:47Good Day Palesa
Kindly be advised that we are still waiting for feedback from the team. We will advise on a way forward as soon as feedback is received.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team ***
Kindly be advised that we are still waiting for feedback from the team. We will advise on a way forward as soon as feedback is received.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team ***
Best regards,
Standard Bank's reply01 Aug 2022, 09:47
Official
Good Day Palesa
Kindly be advised that we are still waiting for feedback from the team. We will advise on a way forward as soon as feedback is received.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team ***
Kindly be advised that we are still waiting for feedback from the team. We will advise on a way forward as soon as feedback is received.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team ***
Best regards,
PS
Palesa S's updateReviewer Update
26 Aug 2022, 18:31It was a maintenance court order which my husband attended. Court submitted documents to Protea Glen mall branch for stop to be removed only to find out the court submitted wrong documents 😠went back to court and the correct documents were submitted to branch but till to date account still frozen. I fail to understand what do they think we eating, how we pay rent? 1Month and 2 weeks now account closed. Maintenance could not be paid as account is still frozen. Please advise
PS
Palesa S's update26 Aug 2022, 18:31
Reviewer Update
It was a maintenance court order which my husband attended. Court submitted documents to Protea Glen mall branch for stop to be removed only to find out the court submitted wrong documents 😠went back to court and the correct documents were submitted to branch but till to date account still frozen. I fail to understand what do they think we eating, how we pay rent? 1Month and 2 weeks now account closed. Maintenance could not be paid as account is still frozen. Please advise
Standard Bank's replyOfficial
27 Aug 2022, 09:31Dear Palesa
We understand the frustration with which this matter has caused you.
The bank has acted on the mandate received from the Court . We urge you to get confirmation from the Court that a different instruction has been instructed as it seems that such has not been received.
Kindest regards, Standard Bank Hello Peter Team ***
We understand the frustration with which this matter has caused you.
The bank has acted on the mandate received from the Court . We urge you to get confirmation from the Court that a different instruction has been instructed as it seems that such has not been received.
Kindest regards, Standard Bank Hello Peter Team ***
Best regards,
Standard Bank's reply27 Aug 2022, 09:31
Official
Dear Palesa
We understand the frustration with which this matter has caused you.
The bank has acted on the mandate received from the Court . We urge you to get confirmation from the Court that a different instruction has been instructed as it seems that such has not been received.
Kindest regards, Standard Bank Hello Peter Team ***
We understand the frustration with which this matter has caused you.
The bank has acted on the mandate received from the Court . We urge you to get confirmation from the Court that a different instruction has been instructed as it seems that such has not been received.
Kindest regards, Standard Bank Hello Peter Team ***
Best regards,
PS
Palesa S's updateReviewer Update
05 Sept 2022, 08:48Good day, I'm at court now . They submitted a letter to the branch protea Glen mall last week for my account to be opened. I don't know what's delaying the bank. Please assist I'm not able to go work due to Transport fare
PS
Palesa S's update05 Sept 2022, 08:48
Reviewer Update
Good day, I'm at court now . They submitted a letter to the branch protea Glen mall last week for my account to be opened. I don't know what's delaying the bank. Please assist I'm not able to go work due to Transport fare
Standard Bank's replyOfficial
05 Sept 2022, 09:05Hi Palesa
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team***
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team***
Best regards,
Standard Bank's reply05 Sept 2022, 09:05
Official
Hi Palesa
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team***
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team***
Best regards,
PS
Palesa S's updateReviewer Update
05 Sept 2022, 09:07Please I beg. Assist and follow-up with the branch. I'm struggling its so bad.
PS
Palesa S's update05 Sept 2022, 09:07
Reviewer Update
Please I beg. Assist and follow-up with the branch. I'm struggling its so bad.
Standard Bank's replyOfficial
05 Sept 2022, 10:27Hello Palesa
The team is currently looking into this matter.
Feedback will be communicated once received from the branch.
Kindest regards, Standard Bank Hello Peter Team***
The team is currently looking into this matter.
Feedback will be communicated once received from the branch.
Kindest regards, Standard Bank Hello Peter Team***
Best regards,
Standard Bank's reply05 Sept 2022, 10:27
Official
Hello Palesa
The team is currently looking into this matter.
Feedback will be communicated once received from the branch.
Kindest regards, Standard Bank Hello Peter Team***
The team is currently looking into this matter.
Feedback will be communicated once received from the branch.
Kindest regards, Standard Bank Hello Peter Team***
Best regards,