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Nozipho N
1 reviews | Active since Apr 2022
20 Jun 2025, 14:56
Standard bank heidelberg mall
Standard bank heidelberg mall has the worst service. I'm here for the 4th time of which at one point I had to go back home because we were sitting in the queue for long without assistance, mind you it was not even a busy day. Only 2 tellers were available, dont know if they go on lunch at the same time or what. Today I went back to follow up on a card I app**** for 2 months ago and for the second time. It's now 14H54 and 2 tellers again one such said she is going to lunch. This is annoying, you always wait long for hours even on days that aren't busy and the staff have no sense of urgency or customer service
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Replies (3)0
Replies (3)
Standard Bank's replyOfficial
20 Jun 2025, 15:03Dear Nozipho,
We are truly saddened to hear about your experience.
We understand how frustrating this must be for you, and we take these matters very seriously.
Please be assured that we will address your query with the utmost urgency. We will be taking a closer look into the issue and will get back to you shortly.
We are truly saddened to hear about your experience.
We understand how frustrating this must be for you, and we take these matters very seriously.
Please be assured that we will address your query with the utmost urgency. We will be taking a closer look into the issue and will get back to you shortly.
Standard Bank's reply20 Jun 2025, 15:03
Official
Dear Nozipho,
We are truly saddened to hear about your experience.
We understand how frustrating this must be for you, and we take these matters very seriously.
Please be assured that we will address your query with the utmost urgency. We will be taking a closer look into the issue and will get back to you shortly.
We are truly saddened to hear about your experience.
We understand how frustrating this must be for you, and we take these matters very seriously.
Please be assured that we will address your query with the utmost urgency. We will be taking a closer look into the issue and will get back to you shortly.
Standard Bank's replyOfficial
23 Jun 2025, 11:23Although we called, we were unable to reach you. Please include a time that is convenient for us to reach you. I look forward to hearing from you.
Standard Bank's reply23 Jun 2025, 11:23
Official
Although we called, we were unable to reach you. Please include a time that is convenient for us to reach you. I look forward to hearing from you.
Standard Bank's replyOfficial
23 Jun 2025, 15:20We would like to thank you for giving us the opportunity to address your matter.
We are glad we could assist.
Kindly let us know should need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team
***
We are glad we could assist.
Kindly let us know should need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply23 Jun 2025, 15:20
Official
We would like to thank you for giving us the opportunity to address your matter.
We are glad we could assist.
Kindly let us know should need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team
***
We are glad we could assist.
Kindly let us know should need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team
***