NC
Nicholas C

1 reviews | Active since Jan 2010

12 Jun 2018, 08:08

Standard Bank Head Office Retail Lending HARASSMENT

Standard Bank Head Office Retail Lending has been harassing us by phoning our landline on an almost daily basis for the last few months. They have been looking for a Dr Chetty, who we do not know! We have told them this every time they have phoned, and requested our number to be removed. But they still phone again and again! I have requested to speak to the manager, but the manager IS NEVER IN! Apparently this managers name is Tsholoselo Mathe.

This is total and complete harassment, and total incompetence by Standard Bank. I have now resorted to UNPLUGGING our landline! But if you guys decide to wake up and do your job, remove our number from your system!

The affected landline number is in the additional information under Reference Number.

I also happen to be a Standard Bank customer, and this is just another show of incompetence by Standard Bank which I've seen over the last few years, I am really being pushed to change banks.

Unhappy customer

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Replies (2)
Standard Bank
Standard Bank's reply12 Jun 2018, 12:48
Official

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Complaint Resolution Centre
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Standard Bank
Standard Bank's reply18 Jun 2018, 11:50
Official

Dear Nicholas

Thank you for your posting.

This serves as confirmation that the number has been removed from the dialler and you will no longer be getting these calls from the bank.

Kind regards

Clint Petersen

Complaint Resolution Centre

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