TC
Thomas C

1 reviews | Active since Jul 2016

22 Jul 2016, 11:03

Standard Bank have walked back on their own decision and wants me to pay for it

<p>In short: I disputed/charged-back a credit card transaction due to circumstances which Standard Bank knows and there is no need to disclose them here. I filled in forms and followed Standard Bank's processes and procedures around dispute requests. After processing, they contacted me to inform that the matter had been finalized. The chargeback credit was then added into my account. All good until then...</p> <p> </p> <p>However, to my shock, 2 weeks later I saw the same amount being deducted from my credi card again and no contact/explanation from them. This amount was charged by Standard Bank themselves... NOT the merchant!!! Ever since this hapenned, I have not and will not make any payment on my credit card account.</p> <p> </p> <p>I will gladly pay as soon as this matter is fully rectified and the incorrect amounts are removed.</p> <p> </p> <p>I have raised this case with the Prestige Banking unit at my branch in Pinelands almost a month ago but have received no feedback yet.</p> <p> </p> <p>Added to this, I am being harassed by Standard Bank's collections department 3 to 4 times a day.</p> <p> </p> <p>Regards</p> <p> </p> <p>Thomas</p>

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Replies (3)
Standard Bank
Standard Bank's reply22 Jul 2016, 13:28
Official

Good day Thomas Carvalhaes

Thank you for your posting.

Please note that further details have been requested from you via email in order for us to address your concerns.

We await your response.

Best regards

Complaint Resolution Centre

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********** (fax)

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TC
Thomas C's update22 Jul 2016, 14:28
Reviewer Update

MATTER NOT RESOLVED

I want this to be deal with in the open - No need for secrecy. Can you resolve my query or not? You already have all my details...

Standard Bank
Standard Bank's reply25 Jul 2016, 06:18
Official

Good day Thomas Carvalhaes

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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********** (fax)

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