LL
Lucinda L
1 reviews | Active since Oct 2012
03 Dec 2021, 16:00
Standard Bank have poor service
Standard Bank is the worst. We wanted to switch our bond to them. They refused to unflag our name from debt review even after we send them the documents dating back to 2012! We had to get a debt couciler to contact them and to rectify their mistake!! There's absolutely no communication from them..no service... They declined us...the loan amount is to high. So why didn't they offer a smaller loan? We've been struggling with them since October 2021! They never give feedback. I'll definetely won't recommend them at all. We'll go elsewhere to get service.
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Replies (2)
Standard Bank's replyOfficial
03 Dec 2021, 16:31Dear Lucinda L
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards
Complaint Resolution Centre
*** ***
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards
Complaint Resolution Centre
*** ***
Standard Bank's reply03 Dec 2021, 16:31
Official
Dear Lucinda L
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards
Complaint Resolution Centre
*** ***
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards
Complaint Resolution Centre
*** ***
LL
Lucinda L's updateReviewer Update
24 Jan 2022, 17:35Almost two months...still no help from Standard Bank
LL
Lucinda L's update24 Jan 2022, 17:35
Reviewer Update
Almost two months...still no help from Standard Bank