JA
John A
1 reviews | Active since Jan 2016
10 Apr 2024, 12:13
Standard Bank have officially lost the plot when it comes to Service.
Hi, I need to pull an aco**** verification letter from the online banking - this is difficult as I cannot see where or how to do it. looking online - they do not show me how to do it with the profile I work with, I phoned and after 40 minutes on hold to a never ending tune loop I eventually hung up.
Standard bank has lost it's service ability - so sad. BEST PART - I report the complaint on their online platform to report a complaint - and it says "SORRY" There was a technical error! We apologise for the inconvenience, however we are currently experiencing technical errors. Please try again in a few minutes time or visit your nearest branch.
Standard Bank have officially lost the plot when it comes to Service.
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Standard Bank's replyOfficial
10 Apr 2024, 12:15Dear John,
This is not the level of service we strive for. We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
***
This is not the level of service we strive for. We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply10 Apr 2024, 12:15
Official
Dear John,
This is not the level of service we strive for. We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
***
This is not the level of service we strive for. We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
***