Standard Bank have no idea what I complained about.

<p>I recently posted the following:</p> <p>Impossible to speak to Standard Bank Robertson</p> <p>I have been a Standard bank client for over 50 years. I transact through JHB but live in McGregor and the nearest branch is Robertson. I tried today to phone Robertson Branch and used the 086 number given. Well after listening to a number of options which did not apply to me and took much of my time, I managed to get a voice that answered me. "Please, I said, I would like to speak to Standard bank Robertson. " Why - I was asked? I wish to talk to them about foreign exchange. I get put through to foreign exchange general and have to press buttons but cannot get to Robertson. I wasted more than 10 minutesto try make a simple call. I need to speak to Robertson Branch so will now have to travel 40 kilometres because Standard bank have once more proved them selves to be as un-user friendly as possible. Maybe after July it is time to leave ?</p> <p> </p> <p>And got the following response from the Bank:</p> <p>Good day </p> <p> </p> <p>Thank you for allowing us time to look into your matter.</p> <p> </p> <p>This is with reference to your complaint we have received via Hello Peter website, with regards to unanswered telephone lines at the Robertson branch. </p> <p> </p> <p>I have notified the local markets manager responsible for this branch of your complaint. All measures have been put in place to ensure no repeat of this incident.</p> <p> </p> <p>I apologise for the undue frustration, and for any inconvenience caused in the matter. This is not the way we want to create our customer service standards. </p> <p> </p> <p>At Standard Bank we are committed to giving you, our valued client exceptional service and we would like to take this opportunity to thank you for your continued support.</p> <p> </p> <p>Please do not hesitate to contact us for any enquiry or complaint that you may come across.</p> <p> </p> <p> </p> <p>Kind regards</p> <p> </p> <p> </p> <p>| Busiswe Moilwe |</p> <p> </p> <p>Are they completely stupid? In no way was I complaining about the Robertson Branch. Standard Bank I suggest you get some intelligent person to read my first complaint and then comment intelligently.</p> <p> </p>