AR
Al R
1 reviews | Active since Jun 2015
06 May 2020, 13:33
Standard Bank have no concern for their clients during Lockdown
Been phoning Standard Bank since the beginning of this lockdown regarding a grace period on my account. Still no reply from any department, and they continue to pull funds from the account when I'm trying to trade during this period. Not possible to operate under these conditions, and they don't even bother to call or email back regarding the request. I can't believe it.
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
06 May 2020, 16:19Dear Alex
Thank you for posting your comment.
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Standard Bank's reply06 May 2020, 16:19
Official
Dear Alex
Thank you for posting your comment.
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Standard Bank's replyOfficial
11 May 2020, 17:39Dear Alex
Thank you for posting your comments.
Thank you for posting your comments.
An email was sent to you requesting further details.
Awaiting your response.
Kind regards
Clint Petersen
Complaint Resolution Centre
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Kind regards
Clint Petersen
Complaint Resolution Centre
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Standard Bank's reply11 May 2020, 17:39
Official
Dear Alex
Thank you for posting your comments.
Thank you for posting your comments.
An email was sent to you requesting further details.
Awaiting your response.
Kind regards
Clint Petersen
Complaint Resolution Centre
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Kind regards
Clint Petersen
Complaint Resolution Centre
***
Standard Bank's replyOfficial
21 May 2020, 13:46Dear Alex
Thank you once again for posting your comments.
I refer our email correspondence with each other and you confirmed that the matter has been attended to already.
Kind regards
Clint Petersen
Complaint Resolution Centre
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Thank you once again for posting your comments.
I refer our email correspondence with each other and you confirmed that the matter has been attended to already.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Standard Bank's reply21 May 2020, 13:46
Official
Dear Alex
Thank you once again for posting your comments.
I refer our email correspondence with each other and you confirmed that the matter has been attended to already.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer our email correspondence with each other and you confirmed that the matter has been attended to already.
Kind regards
Clint Petersen
Complaint Resolution Centre
***