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Reamogetswe M

1 reviews | Active since Jul 2025

06 Jul 2025, 07:43

Standard bank have a very bad service.

My mother took a car via standard bank finance On December 2022 an she passed away August 2024. i did the follow ups for the car asking for the contract to see way forward about the car i used to call their department 2 to 3 times a week to find out whats the way forward with the car they didn't get back to me. they decided to call me 2 weeks back to ask about the next of kin. i told them that its me. An the lady called Busisiwe told me that the car need to be settled with 230 000 cash. i told her that i want to settle it but the problem is i cant pay the amount that my mom was paying because i earn less. she told me that she want the car back if i am not paying cash to settle it. we are now On July 2025 standard bank waited for the car fees rise so the can reposses the car. they spended 11months without getting back to me while i was doing the follow ups all they did is to make me wait for 3 to 5 working days for feed back until its 11 months now, now they want the car back. they send me a blank contract theres no proff of the car had the credit life insurance or not the contract doesn't even have my mothers signature on it and then now they gave me a notice that they want to come on monday to take the car. If anyone can help me please help because i think they are taking an advantage of my age because i am 22.

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Replies (1)
Standard Bank
Standard Bank's reply06 Jul 2025, 08:12
Official
Dear Reamogetswe

Thank you for bringing this issue to our attention. 

As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of. 

We sincerely apologize for any inconvenience or unwarranted frustration this has given you. 

Kindest regards
Standard Bank Hello Peter Team 
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