Standard Bank has zero regard for 83 year old's R60k ***** ****

My 83 year old mother was ****med out of R60k on her current account between 28 January and 2 February 2022. At the time, she was recovering from a craniotomy after having been assaulted on last December. and had not used her cards since.

I spent hours reporting two ***** cases to Standard Bank . They undertook to investigate and get back to us with 5-7 working days. There has been zero follow up and no indication of whether the money will be returned. How could an 83 year old ill in bed in Durban spend R38k at the Vuka Liquor Store in Pretoria and have the payment go through after the card was stopped by the bank's ***** Section? It is astounding and outrageous that the bank has inadequate systems in place to protect its customers' hard earned funds. My mother currently has increased expenses due to the assault and has no funds due to the slow, careless and *********** resolution of the ***** by the bank.

The process of obtaining new cards from the Glenwood Branch was agonising,and required my mother to go into the bank. while still so ill.

Our trust in this bank after decades of being customers is completely eroded.