LM
Livion M
1 reviews | Active since Mar 2015
17 Sept 2020, 15:18
Standard bank has thrown a curved apology at me.
Standard bank has responded to my query regarding their handling of my business (informal) account. Their response is not straight forward. For someone who doesn't know what happened, their response apart from apologising, would be interpreted as a goodwill gesture when it's actually their lack of customer service. As it is, there is a long outstanding matter of a home loan which cost me a lot ofoney and even today I am still being harrasses fot
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Replies (2)
Standard Bank's replyOfficial
17 Sept 2020, 16:36Dear Livion
Thank you for posting your comment.
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Standard Bank's reply17 Sept 2020, 16:36
Official
Dear Livion
Thank you for posting your comment.
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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***
***
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Standard Bank's replyOfficial
06 Oct 2020, 15:20Good day Livion,
We have received your complaint and would like to assist you further.
Please accept our sincere apologies for the breakdown in service experienced and for the delay in responding to you.
Kindly be advised that we will address your concerns around the service you received in your latest interaction with us.
We note that your request has been resolved.
It is not our intention to cause any undue frustration and inconvenience to our valued clients.
We appreciate your support and loyalty.
Kind regards
Kind regards
Complaint Resolution Centre
Standard Bank's reply06 Oct 2020, 15:20
Official
Good day Livion,
We have received your complaint and would like to assist you further.
Please accept our sincere apologies for the breakdown in service experienced and for the delay in responding to you.
Kindly be advised that we will address your concerns around the service you received in your latest interaction with us.
We note that your request has been resolved.
It is not our intention to cause any undue frustration and inconvenience to our valued clients.
We appreciate your support and loyalty.
Kind regards
Kind regards
Complaint Resolution Centre