Standard Bank has the worst systems, processes and service ever!

Asked for my car vehicle finance statement to be sent via email not snailmail more than 7 months ago. Three tries and still not rectified. Worse is being phoned every month about my car payment which Standard bank deducts via debit order and which is taken from my account correctly on the 1st of a month, but every month by the third of fourth they phone be about my payment that is in arrears. Are you serious? Every time I contact the complaints or whatever department they put through to and then they reply, No, your account is always up to date. No fault on my side. Now they want me to send my bank account from which the payment is deducted as proof 3 days after the payment went off. No, I won't. Please fix this or else I will take it way further. I had enough of your incompetence! You can't even change snail mail to email. That is hilarious!