STANDARD BANK HAS THE WORST SERVICE EVER!!!

Very Very Very bad service from the Witbank Branch!!!

I contacted my Allocated Prestige Banker and asked him to prepare documents for me. He did not open the service request and ignored me after I have spoken to him on the phone. I then went to the branch in person and asked for the documents. I then found out that my Allocated Prestige Banker is not a Prestige Banker anymore and that I would be allocated a new banker, I had to find this out from someone else and was not even notified by the bank.

I then opened the service request after having to wait in line, WHY THE HELL AM I EVEN PAYING TO BE A PRESTIGE BANKER IF I DON'T HAVE A ALLOCATED BANKER AND STILL GET POOR SERVICE!!!???

I asked the lady who helped me that I need them to email the documents. Today I received a SMS saying that my documents are ready for collection. This angers me cause I specifically asked it to be emailed!!!

I am at the point where I would rather move my money to another bank that would be happy to do business with me.