WD
Wandile D
1 reviews | Active since Aug 2023
08 Aug 2023, 10:44
STANDARD BANK HAS THE WORST CUSTOMER SERVICE
I reported a transactional case on the 31-05-2023. I was told to open a case and send through documents and my case should be resolved within 48 hours. I have been calling Standard bank ever since. I keep getting told that they will escalate the matter to the investigator's for standard bank. It has been 2 months now. I keep getting empty promises from this institution. I'm so discouraged to the point I want to give up on receiving my money. I'm sharing this so that other standard bank clients as well as those who want to open an account with them to know of their atrocious "customer service".
Helpful (0)
Replies (2)0
Replies (2)
Standard Bank's replyOfficial
08 Aug 2023, 10:50Dear Wandile
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply08 Aug 2023, 10:50
Official
Dear Wandile
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
14 Aug 2023, 17:17Dear Wandile,
Our team have made attempts to contact you, to ensure that there is nothing more you require the team to assist with.
Our team has assured us that the matter you bought to our attention has been resolved.
Should you need any further assistance, we’re always here to help.
Kindest regards,
Standard Bank Hello Peter Team
***
Our team have made attempts to contact you, to ensure that there is nothing more you require the team to assist with.
Our team has assured us that the matter you bought to our attention has been resolved.
Should you need any further assistance, we’re always here to help.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply14 Aug 2023, 17:17
Official
Dear Wandile,
Our team have made attempts to contact you, to ensure that there is nothing more you require the team to assist with.
Our team has assured us that the matter you bought to our attention has been resolved.
Should you need any further assistance, we’re always here to help.
Kindest regards,
Standard Bank Hello Peter Team
***
Our team have made attempts to contact you, to ensure that there is nothing more you require the team to assist with.
Our team has assured us that the matter you bought to our attention has been resolved.
Should you need any further assistance, we’re always here to help.
Kindest regards,
Standard Bank Hello Peter Team
***