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Sibusiso S

1 reviews | Active since Dec 2011

13 Jul 2022, 12:22

Standard Bank has the most useless ***** Unit

On the 17 June 2022, my wife lost money through two ********** purchases of purchases of R3000 each happening within 5 minutes of each other amounting to a total of R6000. The issue was reported to the bank on the same day and a month later, nothing has been done. Whenever we phone them, they say that the problem was escalated to the ***** unit and neither that ***** Unit or Customer Services even care to phone for any updates as they promised to do so.

In fact, we don't need calls but the full refund of the money of which the bank doesn't even care about. This money is needed to make payments for accounts that are now overdue.

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Replies (7)
Standard Bank
Standard Bank's reply13 Jul 2022, 13:45
Official
Good Day Sibusiso

Thank you for alerting us to this.

We have escalated the matter to the relevant team so that we can ensure a speedy resolution.

Please be on the look out for a call from our team.

Kindest regards

Standard Bank Hello Peter Team
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Standard Bank
Standard Bank's reply13 Jul 2022, 13:49
Official
Good day Sibusiso

Thank you for raising your concerns with us. 

We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you. 

Our team will be in touch with further feedback. 

Kind regards 
Standard Bank Help Centre 
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SS
Sibusiso S's update13 Jul 2022, 20:56
Reviewer Update
I have received a call and an email from the bank, amazingly this has never happened for the past 30 days since the incident occurred and reported.
Standard Bank
Standard Bank's reply14 Jul 2022, 09:20
Official
Good day Sibusiso

Our team is working on this matter and we will be in touch with further feedback.

We sincerely apologize for the inconvenience caused.

Have a great day.
 
Kind regards 
Standard Bank Help Centre 
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Standard Bank
Standard Bank's reply14 Jul 2022, 09:29
Official
Dear Sibusiso

Thank you for allowing us the opportunity to turn your experience with us into a positive one.

Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.

Should you need any further assistance, we’re always here to help.

Kindest regards

Standard Bank Hello Peter Team
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SS
Sibusiso S's update14 Jul 2022, 10:40
Reviewer Update
Dear Standard Bank

The matter is not resolved to my satisfaction as you say above.

I have received the letter from your ***** Unit stating that the bank is not taking responsibility because, as they say in the letter, "Standard bank was not the beneficiary of the ********** transactions."
This is a big surprise because the bank has a responsibility to safeguard the funds and information of its clients. I feel very hard done by by Standard bank.

My whole family has investments which we will be forced to cancel should we not be successful in the appeals process that I have undertaken. I have written to the bank's executive complains department and will exhaust all options available to me internally with the bank after which I will be left with no choice but withdraw all my accounts and investments with your bank.

Regards
S. Shezi
Standard Bank
Standard Bank's reply14 Jul 2022, 10:58
Official
Hello Sibusiso

This is not the level of service we strive for.

We understand your frustration and would like to help. 

We can assure you that your matter is now in the right hands. 

We have responded to you via email, please review and respond accordingly.
 
We would like to get you sorted as soon as possible. 

Kind regards 

Standard Bank Help Centre 
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