RK
Riaan K

1 reviews | Active since Jan 2013

26 Oct 2017, 16:20

Standard bank has ****** / wasted my time

We went into Standard bank branch at Kollonade centre Pretoria, we app**** to change our bond to a access bond. I also had to open an account for the money to be transferred into. About two hours later we were finished only to find out three weeks later nothing has been done and we have to re do everything

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Replies (2)
Standard Bank
Standard Bank's reply27 Oct 2017, 03:18
Official

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Kindly provide us with your account or id numbers in order for us to escalate your matter further to the below email address:

- Email: ***

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Clint Chetty

Complaint Resolution Centre
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*** (fax)
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Standard Bank
Standard Bank's reply31 Oct 2017, 09:57
Official

Dear Riaan

Thank you for your posting.

I refer to my email correspondence and can confirm that the matter is being attended to.

Kind regards

Clint Petersen

Complaint Resolution Centre

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