Standard Bank has ****** my money

Of the many people I have emailed at Standard Bank Customer Care Centre herewith are the staff who have responded: Mahdihah Hajee, Tenyko Mashego and Magdeline Setseta. They have assured me that this matter will be attended to, however nothing is being done. Here is my story:

ID: My full details given CREDIT CARD my full details given

I called the customer service line from your Kenilworth Cape Town branch in April 2016 and asked to cancel my credit card. I was offered a 6 month service fee at no charge in order not to cancel my card and see if I still wanted the service after 6 months or if I still wanted to cancel it.

It was explained to me that I would not be charged the R45 service fee for 6 months starting from the day of my call, INSTEAD, my service fee was reversed. This was unknown to me as I had diarised on 1st September 2017 that one month of September will be free on my account and charges will begin again in October as explained to me on the phone by one of your agents.

This is unacceptable as this is not what I was told. I had a credit balance of R95.99 in my account and this amount has not been transferred to my cheque account as promised but been swallowed up with fees and I now have a 0 balance.

I have made numerous phone calls in this regard and NO ONE is assisting me.

Renée Belonje