Standard bank has poor standards

Over the past six months, my experience has been nothing but one frustration after another.

In the business banking department, I had to visit the branch four times just to reach the point where I could start transacting. This process dragged on for months. While I now have access to a business banking app, it feels like it was designed by ChatGPT 1—extremely clunky and difficult to use. Typing a beneficiary name is a struggle, and setting up scheduled payments is practically impossible.

On the personal banking side, every routine banking process has been an uphill battle, requiring me to constantly chase feedback every other day.

The only positive aspect has been the team at UCount Rewards, who are efficient and on top of things. I wish the rest of the bank operated like them.

The people working in the branch is also very friendly and eager to help, but the system around them is clearly failing them.

I’m moving to another bank as soon as possible.