HB
Hevant B
1 reviews | Active since Nov 2020
12 Nov 2022, 09:39
Standard bank has poor customer service standards
I am currently sitting in the waiting area of standard bank in woodmead. I got here at 8:50am on a Saturday. It's now 9:37am, and I seem no closer to being helped. Over the past 47 mins, only two people have left the waiting area to be seen. This is poor turn around time. The nature of help needed by customers needed is irrelevant. If you can only help two people every hour then you clearly have issues.
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Replies (3)
Standard Bank's replyOfficial
12 Nov 2022, 09:42Dear Hewant Bhojaram
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team***
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team***
Standard Bank's reply12 Nov 2022, 09:42
Official
Dear Hewant Bhojaram
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team***
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team***
HB
Hevant B's updateReviewer Update
12 Nov 2022, 10:56Thanks for the speedy phone call. My loyalty has been restored slightly. I look forward to seeing the improvements to the service and better information of how the app can assist with certain queries.
HB
Hevant B's update12 Nov 2022, 10:56
Reviewer Update
Thanks for the speedy phone call. My loyalty has been restored slightly. I look forward to seeing the improvements to the service and better information of how the app can assist with certain queries.
Standard Bank's replyOfficial
12 Nov 2022, 11:27Hello Hewant
Thank you for allowing us the opportunity to turn your experience with, we will ensure that our teams provide much better service.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards, Standard Bank Hello Peter Team ***
Thank you for allowing us the opportunity to turn your experience with, we will ensure that our teams provide much better service.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards, Standard Bank Hello Peter Team ***
Standard Bank's reply12 Nov 2022, 11:27
Official
Hello Hewant
Thank you for allowing us the opportunity to turn your experience with, we will ensure that our teams provide much better service.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards, Standard Bank Hello Peter Team ***
Thank you for allowing us the opportunity to turn your experience with, we will ensure that our teams provide much better service.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards, Standard Bank Hello Peter Team ***