Standard Bank has partnered with The Department of Home Affairs to launch a more INCONVENIANT way to get your smart ID

I don’t know who to be upset with Standard bank for advertising they would do the smart ID for convenience in the bank, or, department of home affairs for having staff in standard bank that do not want to sort out a problem. So I do my registration online on the home affairs site and i get to the part of making the booking and it says there are no available time slots for the appointment to take my finger prints and picture. on my day off I decide to go to the standard bank at Canal Walk and sort this out and the guy in front of me had the same problem and the woman said that he should log on and make the booking and that the only available booking time to take his finger prints and phot was the 28th March.....WHAAAAT????....its the 12th of March....Then she came to me and I said i have the same problem and she started giving me the same story and i asked why when she was seeing us now and i asked her how long would it take and she said 10 to 15min....YOU DO THE MATHS....It took her that long to tell the guy in front of me that the next booking was in 2 weeks and i asked her why and she said to control the people coming in to the branch and that I can go stand with the rest of the people at the department of home affairs if I wanted it done now....WHAAAAT.???? what queue was i in at the Standard bank when i was at the counter with the guy in front of me addressing the same problem.....and there was no one else there.......WHAT CONTROL OF PEOPLE ......to explain the solution of waiting to come back to the branch in two weeks and telling me and telling it would take 10 to 15min or i could stand with the rest of cape town to have a finger print and photo done now Standard Bank would’ve had 2 happier clients.(rethinking my bond now).