RR
Rambani R

1 reviews | Active since Nov 2015

02 Nov 2015, 12:34

Standard bank has not updated credit report

I reduced my credit card limit from R30 000 to R10 000 but my Transunion credit report shows that I am still owing R27 000 and the opening balance is R30 000. My standard bank statement shows that the limit is R10 000 and I am owing R2000. Standard bank should fix the data with the Transunion as my credit score is been affected negatively. I logged a call at the branch and they send an SMS saying the issue is resolved but when I get the credit report it shows the issue is not resolved.

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Replies (1)
Standard Bank
Standard Bank's reply03 Nov 2015, 11:08
Official
Hello Rambanir,

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
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