LD
Lorraine D
1 reviews | Active since Mar 2011
28 Nov 2024, 11:50
Standard Bank has no Response!!!!
I have been trying to get an issue sorted with Standard Bank since 21 October 2024 and to date have had no success. I have sent dozens of emails, spoken to over 20 individuals in the organisation and still there is no outcome. PLEASE CAN SOMEONE HELP ME?????????
Helpful (0)
Replies (10)0
Replies (10)
Standard Bank's replyOfficial
28 Nov 2024, 12:03Hi Lorraine
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team***
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team***
Standard Bank's reply28 Nov 2024, 12:03
Official
Hi Lorraine
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team***
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team***
LD
Lorraine D's updateReviewer Update
02 Dec 2024, 12:21It is the 2nd December and I still have received no response from Standard Bank!
My matter does not seem to be in the right hands and your team has not been in touch.
PLEASE CAN SOMEONE HELP ME????
Or direct me in the right direction to get assisted?
My matter does not seem to be in the right hands and your team has not been in touch.
PLEASE CAN SOMEONE HELP ME????
Or direct me in the right direction to get assisted?
LD
Lorraine D's update02 Dec 2024, 12:21
Reviewer Update
It is the 2nd December and I still have received no response from Standard Bank!
My matter does not seem to be in the right hands and your team has not been in touch.
PLEASE CAN SOMEONE HELP ME????
Or direct me in the right direction to get assisted?
My matter does not seem to be in the right hands and your team has not been in touch.
PLEASE CAN SOMEONE HELP ME????
Or direct me in the right direction to get assisted?
LD
Lorraine D's updateReviewer Update
03 Dec 2024, 15:24There has been no further feedback besides that my issue has now, once again, been passed to another department. I have now spoken to 23 different individuals in your organisation and have made no progress. I am at my wits end. All I am requesting is a Cession Release letter, I'm not trying to reinvent the wheel.
Please can someone assist me?
Please can someone assist me?
LD
Lorraine D's update03 Dec 2024, 15:24
Reviewer Update
There has been no further feedback besides that my issue has now, once again, been passed to another department. I have now spoken to 23 different individuals in your organisation and have made no progress. I am at my wits end. All I am requesting is a Cession Release letter, I'm not trying to reinvent the wheel.
Please can someone assist me?
Please can someone assist me?
Standard Bank's replyOfficial
03 Dec 2024, 15:40Good day Lorraine,
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply03 Dec 2024, 15:40
Official
Good day Lorraine,
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
LD
Lorraine D's updateReviewer Update
04 Dec 2024, 16:16Another 24 hours have passed without any feedback from ANY department.
LD
Lorraine D's update04 Dec 2024, 16:16
Reviewer Update
Another 24 hours have passed without any feedback from ANY department.
Standard Bank's replyOfficial
04 Dec 2024, 17:56Good day Lorraine,
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply04 Dec 2024, 17:56
Official
Good day Lorraine,
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
LD
Lorraine D's updateReviewer Update
12 Dec 2024, 08:21It is now the 12th of December 2024, it has been an additional 7 days without any progress.
This issue has been going on since 21 October 2024, how much more patient must I be?
I don't know where to turn anymore?
PLEASE, PLEASE, PLEASE can this just be resolved now?
This issue has been going on since 21 October 2024, how much more patient must I be?
I don't know where to turn anymore?
PLEASE, PLEASE, PLEASE can this just be resolved now?
LD
Lorraine D's update12 Dec 2024, 08:21
Reviewer Update
It is now the 12th of December 2024, it has been an additional 7 days without any progress.
This issue has been going on since 21 October 2024, how much more patient must I be?
I don't know where to turn anymore?
PLEASE, PLEASE, PLEASE can this just be resolved now?
This issue has been going on since 21 October 2024, how much more patient must I be?
I don't know where to turn anymore?
PLEASE, PLEASE, PLEASE can this just be resolved now?
Standard Bank's replyOfficial
12 Dec 2024, 08:26Hi Lorrazine
We sincerely apologize for the inconvenience caused.
Kindly note that we will follow up on this matter.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
We sincerely apologize for the inconvenience caused.
Kindly note that we will follow up on this matter.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply12 Dec 2024, 08:26
Official
Hi Lorrazine
We sincerely apologize for the inconvenience caused.
Kindly note that we will follow up on this matter.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
We sincerely apologize for the inconvenience caused.
Kindly note that we will follow up on this matter.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
LD
Lorraine D's updateReviewer Update
17 Dec 2024, 11:30It has been another 5 days without any feedback or response.
All I get is automated email responses with promises of feedback, but no human being has done any effort in resolving my issue.
Please can an actual Person who has any kind of compassion, empathy, pride in their work, Christmas Spirit assist me??
All I get is automated email responses with promises of feedback, but no human being has done any effort in resolving my issue.
Please can an actual Person who has any kind of compassion, empathy, pride in their work, Christmas Spirit assist me??
LD
Lorraine D's update17 Dec 2024, 11:30
Reviewer Update
It has been another 5 days without any feedback or response.
All I get is automated email responses with promises of feedback, but no human being has done any effort in resolving my issue.
Please can an actual Person who has any kind of compassion, empathy, pride in their work, Christmas Spirit assist me??
All I get is automated email responses with promises of feedback, but no human being has done any effort in resolving my issue.
Please can an actual Person who has any kind of compassion, empathy, pride in their work, Christmas Spirit assist me??
Standard Bank's replyOfficial
17 Dec 2024, 12:59Dear Lorraine
We will follow up with our team and we will be in touch.
Sorry for the inconvenience.
Kindest regards
Standard Bank Hello Peter Team
***
We will follow up with our team and we will be in touch.
Sorry for the inconvenience.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply17 Dec 2024, 12:59
Official
Dear Lorraine
We will follow up with our team and we will be in touch.
Sorry for the inconvenience.
Kindest regards
Standard Bank Hello Peter Team
***
We will follow up with our team and we will be in touch.
Sorry for the inconvenience.
Kindest regards
Standard Bank Hello Peter Team
***