RK
Robert K
1 reviews | Active since Jan 2026
22 Jan 2026, 15:30
Standard Bank has no record
Purchased a vehicle and financed through Standard Bank. Unfortunately, the vehicle was written off in November 2024. On contacting Standard Bank call centre requesting the tax certificate for the year 2024/25, which I need for tax purposes as the vehicle was for business use, was politely informed that since the account was now closed due to the insurance payout, no "Tax Certificate" was available. How can this be, most companies should keep all documentation with regard to a contract for 5 years after closure. Is this the new standard for the bank which nobody is aware of. Very disappointed
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Replies (3)
Standard Bank's replyOfficial
22 Jan 2026, 15:33Dear Robert
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply22 Jan 2026, 15:33
Official
Dear Robert
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
RK
Robert K's updateReviewer Update
23 Jan 2026, 16:04Standard Bank
Other than sending a message letting me know how embarrassed you are for the lack of service and how committed the team is ensuring the issue is taken care of - I still do not have a tax certificate for the vehicle which was financed through the bank.
How pathetic is this type of service!
Other than sending a message letting me know how embarrassed you are for the lack of service and how committed the team is ensuring the issue is taken care of - I still do not have a tax certificate for the vehicle which was financed through the bank.
How pathetic is this type of service!
RK
Robert K's update23 Jan 2026, 16:04
Reviewer Update
Standard Bank
Other than sending a message letting me know how embarrassed you are for the lack of service and how committed the team is ensuring the issue is taken care of - I still do not have a tax certificate for the vehicle which was financed through the bank.
How pathetic is this type of service!
Other than sending a message letting me know how embarrassed you are for the lack of service and how committed the team is ensuring the issue is taken care of - I still do not have a tax certificate for the vehicle which was financed through the bank.
How pathetic is this type of service!
Standard Bank's replyOfficial
26 Jan 2026, 15:27Good day Robert,
We hope you are well.
We made three attempts to reach you on your mobile and sadly could not get hold of you.
We have sent an email so that you can reach out to us at your convenience.
In the meantime, we will be closing the matter but we do hope you will contact us if you still need any assistance.
Kindest regards,
Standard Bank Social Media Team
We hope you are well.
We made three attempts to reach you on your mobile and sadly could not get hold of you.
We have sent an email so that you can reach out to us at your convenience.
In the meantime, we will be closing the matter but we do hope you will contact us if you still need any assistance.
Kindest regards,
Standard Bank Social Media Team
Standard Bank's reply26 Jan 2026, 15:27
Official
Good day Robert,
We hope you are well.
We made three attempts to reach you on your mobile and sadly could not get hold of you.
We have sent an email so that you can reach out to us at your convenience.
In the meantime, we will be closing the matter but we do hope you will contact us if you still need any assistance.
Kindest regards,
Standard Bank Social Media Team
We hope you are well.
We made three attempts to reach you on your mobile and sadly could not get hold of you.
We have sent an email so that you can reach out to us at your convenience.
In the meantime, we will be closing the matter but we do hope you will contact us if you still need any assistance.
Kindest regards,
Standard Bank Social Media Team