Standard Bank has no process in place for refunding customers! Takes 3 weeks to process

This is actually a very ******* practice, not refunding customers within a certain period of time from the time the account is paid in full.

Then, not communicating to the client that the account is paid in full via email or sms.

So interest gets charged upfront for the full-term of the contract, then SB derives interest from the credit it owes to the customer. If the customer does not say anything SB just leaves the money in a holding account and continues to earn interest from the consumer's money.

Not lawful according the Credit/Banking Ombudsman and not lawful according to the Consumer Protection Act.

Now, I still have to wait 3 weeks for SB to process my credit when you knew the terms of the contract was coming to an end?

This is unacceptable. NON-existent customer experience in Standard Bank.