LS
Lindsay S
1 reviews | Active since Jun 2014
11 Jan 2022, 07:52
Standard Bank has no customer service
I am still waiting for Standard Bank to provide me with a recording of the phone call my Mom made to cancel her bank card when it was ******. They are refusing to refund her money after her card was ****** out of her hand. Case is now 3 months old and Standard Bank is not willing to assist my Mom who is 74 years old get her money back which was ****** out of her bank account
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Replies (2)
Standard Bank's replyOfficial
11 Jan 2022, 09:09Hello Lindsay
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
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Standard Bank's reply11 Jan 2022, 09:09
Official
Hello Lindsay
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
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***
*** (fax)
LS
Lindsay S's updateReviewer Update
17 Jan 2022, 14:47STILL not addressed or resolved as promised. We have provided all the necessary information from our side
LS
Lindsay S's update17 Jan 2022, 14:47
Reviewer Update
STILL not addressed or resolved as promised. We have provided all the necessary information from our side