Standard Bank has no concern for their "valued" customers

Standard Bank continues to lower the bar day by day. I am not usually one to rant online about companies, but the pathetic service from Standard Bank that I have been met with on various communication platforms has led me to no other choice.

I have recently moved to Vietnam for work and in the 5 weeks that I have been here, I am still unable to switch my receipt of OTPs(one time pins) from my South African phone number to my email address. Not being able to see the OTP has been severely restricting and I have now found myself in a situation where I do not have access to my funds due to me not being able to change my monthly limit. my Vietnam sim card does not allow me to phone international numbers and every time I have opened the dialogue with standard bank via email I have been met with the automatic reply stating that my email will be rep**** to within 48 hours, each back and forth has been met with a different consultant and they often repeat the questions. I have had to explain myself so many times that I am actually sick of it.

While I could go into great detail about the timeline of events that would display the shocking lack of common sense and quite frankly the blatant nonchalance when dealing with their "valued" customer, I have actually had enough of explaining myself.

I have been expecting a phone call from Standard Bank to my Vietnamese phone number for a couple of days now but clearly, the urgency of my situation and the lack of help I have received is not enough for Standard Bank to actually care in the slightest.

Thank goodness I have been working with a friend here who banks with FNB since I have now resorted to getting a relative to send money into her account just so that I can have some form of money to get by on a day to day basis. If I was travelling alone, the situation would have, without a doubt been much much worse.

If you do truly value me as a customer I suggest you take the time to phone me IMMEDIATELY, otherwise I will have to switch banks in the near future since they seem to care more about their customers than you do. My number is +84 ********** .