Standard bank has no communication skills

If you need anything form standard bank, get a passport and any necessary vaccinations, its going to e a long exhausting journey! In the process of adjusting my home loan, I have gone in circles since Feb 2023. Now 6 months later, I am no closer to achieving any end point! The problem is communication. As soon as there is a problem with the application, all communication from Standard bank stops. I have to then phone and follow the stale breadcrumbs until I find the problem. First FICA issues, no feedback, until I phoned and spoke to a number of people to be told, there was no progress as I needed to update my details. Why not send me an email telling me this!! Now no progress again, to be told the application does not work with the type of account I have. Why not email me and tell me. Or do standard bank staff not have access to email or out going telephones. How does a company operate like this! Its a wonder they are still in business!