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tT
tarynza T

1 reviews | Active since Jul 2013

23 Mar 2019, 21:08

Standard Bank has no care for clients! Be ware clients/consumers!

To whom it may concern,

Standard bank has shown severe disloyalty to me as customer/client. I have been a client of theirs since primary school in the early 90's and my mother worked for Standard Bank for many years, winning them awards and bringing them closer to achieving greater customer service. But it has officially come to mind that all she did, and my years of loyalty and blindly accepting the fees and ******* have been futile. I begin illustrating the abovementioned in the following incidents.

Since 2016 I informed them of the co-bond holder not wanting to remove the debit order off of my account, as he was abusive and was trying various ways to get money out my family and I via various ******ing ways. I even went so far as to inform the bank of these severely disturbing personal issues with the co-bond holder so as to let them know there was a an extremely great possibility that he would manufacture various lies (as he continues to do) to justify his sick actions and that to ensure Standard Bank was to receive their monies for the bond each month that they remove the debit order off my account, and both parties would be able to pay their owed fund over as an account payment. I even sent the bank lawyers letters where this was stated to the co-bond holder, and Standard bank chose to ignore it. The co-bond holder "hi-jacked" the property in about 2016 and made sure I was not allowed on the property while he began renting out the property from the January (unrecorded income by the co-bond holder as he is very slimy when it comes to wanting and making money) onwards. I informed the bank thusly. Again, all my loyalty and informing them of such fell on deaf ears. Twice the co-owner and his parents claimed that a bond was being generated and that they were buying my half of the property occured. I have evidence thereto and to all my statements I am making. After his girlfriend at the time, acting on behalf of him as some kind of representative found out that one of the 3 persons (or whomever) had a judgement against them, I came up with the notion via research that in order to finally get rid of the co-owner and his abusive, malicious, lying ways, by stating that then an easysell mandate must be sought so that the property is registered as a distressed property to be sold. I forwarded all of these attorney letters and more to your company. Even the one where the co-owner's attorney stated that an easysell mandate is not necessary and the last resort, etc. My attorney at the time and I proceeded to request for the easy sell mandate and I filled it in. My attorney (who I never just "dropped" and is available to validate my claims) then sent the easysell mandate with my portion filled in to the co-bond owner's attorney. Without their knowledge, I sent Standard Bank this easysell mandate with my portion filled in too. The dates and statements I am making are available via the evidence I have maintained. Even though the co-bond holder and his attorney stated and maintained that they preferred the property to go on the open market and refused to follow through on the easysell mandate (my attorney sent various requests asking for a copy of the filled in mandate for our files) the said co-bond holder submitted this to your bank without even informing me nor sending me a copy. YOUR BANK NEVER SENT me a copy of the completed mandate to this very day. I suddenly only started receiving calls from property agents and Myroof to go do inspections at the property and I had no clue what was going on, and stated repeatedly that I do not have access to the property due to the co-bond holders "arrangements", to put it politely. I kept referring all these calls to my attorney, as during all of this, the co-bond owner continued his abusive tyranny to the point that I had to take him to court and face this malicious socio-path. Still, after we came to agreements in court regarding his conduct (NB: the cases were never thrown out nor ignored by the magistrates court) the debit order continued to go off my account and I kept informing Standard Bank of all the events and occurances. You have continued to ignore my requests, and have even gone so far as to make it impossible for me to open bond account statements as someone has made it so that the pdf's can only be opened using the "primary" bond account holders id number- that of my abusive, tyrranaical, malicious lying ex-boyfriend. Yet he has pocketed so much rental income and abused me financially, went of trips to Cape-Town and Switzerland to watch bands play, and I had to go into deficit on my credit card to try make ends meet, and pay legal fees to fight this person. I even informed your company about the financial abuse, as prior to 2015 I was always up to date with my credit card payments etc, and was totally debt free to your company. Yet admin fees and the debit order just continue to go off my account willy-nilly, and someone allowed for the co-bond holder to ensure that the debit order date was changed to try get funds out of my account, no matter what excuse or "pass-the-buck" method nor law/financial jargon is used, I believe this is still the case.

Your credit card division has never re-issued me with a credit card, and yet I get charged "card fees". If I somehow managed to get fund to make the card payment, all sorts of strange cash finance charges and strange jargon filled wording has been used to justify that the payment is used for other things, as opposed to trying to get myself out of debt created by a financially abusive relationship with a person who wanted things, and things and more things, and me to pay more and more and more- as this was the cycle of abuse with this sociopath.

I have requested on various occasions for the debit order that has been taken off to be reversed, as you have previously not assisted me, you are enabling an abuser who smacked, tackled and choked me (amongst various other violent and sick abuses). I am trying to get on with my life and try minimize the debt owed to the credit card, yet it appears you are in favour of working with the abuser to just get your monies for the bond. No matter what I have informed you of for approximately 3years now.

I have paid the legal insurance fees for over a decade, and not only are they difficult to get hold of (see hellopeter complaints and emails to Izinga sent in 2014/2015), but I was told on many occasions that they could only advise me telephonically about my hassles with the co-bond holder, and not represent me not take on my case (as my policy doesn't cover it blah blah blah, more excuses, more *******).

You charge me the most exhorbetant fees after the bond debit order goes off and my other items orders bounce. I have never ever heard of such insane fee amounts, and even charge me an admin fee when I literally don't have enough money and the bond debit order bounces.

I never get updates of policies or any information for the 2 insurances I took out with your company, and you encourage your staff to sell these policies in the hardest fashion possible, to ensure the sale is closed. But where are the updates of these policies? You are aware that South Africa's postal system is barely functioning, and the entire world has gone digital? What is my coverage? Is any of what I have been paying for still viable? In the timeframe from when these insurances have been taken out until now, your company has not done anything but take my money, and definitely make it hard to get any assistance whatsoever. Your company finds a way to legitimise shoddy and shady goings-on with fancy jargon, and some kind of "pseudo-law", whereby us consumers feel done-in and hopeless as your refuse to assist or do as we say. Yet we pay your salaries, in actual fact!

Part 1 end...

0
Replies (26)
tT
tarynza T's update23 Mar 2019, 21:10
Reviewer Update
Part 2 continued: I called your company once to also stop some strange unapproved "Techzone" debit order which began going off of my account some time last year at random times. Then after facing my abuser (your co-bond holder) in court for various abuses and misconduct last year, I realized that these Techzone debit orders became considerably more frequent and would obviously bounce, when you took bond money solely from me, irregardless of the truths and facts I have sent your company. I did my account verification with your consultant and while he was checking to see who this Techzone company might be (he put me on hold), my airtime ran out. To this day, this consultant has never called me back, even after I told him that this debit order was not approved and must be stopped...and guess what!? As per usual, your company didn't give two ****s about my requests, and this unknown company 'Techzone' still did a debit order this month. So, you ignore the pleas and information sent to you and told to you by your long-standing loyal clients of decades, and just do what ever the hell you want to anyway? Because at the end of the day, you still come up with some b.s. charges to your client's accounts and line your own pockets. This is all such shameful, disgusting and shocking misconduct on various levels by your once beautiful and leading company. The same has occurred with your once reasonable "UCOUNT rewards" programme. It is an utter shame I pay for that joke of a programme every month (and when that payment bounces, oh you know that you ******s make sure to find another way to charge yet another fee). I have requested in writing, several times to be removed off this pathetic excuse for a rewards programme. And, as though I am some sort of psychic, I knew your company would take the off again for this ridiculous rewards ****, and I received another email with an excuse from one of your consultants. Apparently one has to be verified again to ensure this can be stopped? So where's the phonecall stopping this Techzone debit order going off from your other consultant? Yet, putting requests into black and white are not good enough for your company? But this works for the rest of the world? You suddenly expect me to answer calls during contact time trying to educate youth with MID/MMH issues, to verify that I told you to literally stop taking my money for a useless and futile programme that one earns peanuts on? How shockingly bad is this of your once prestigious and top class company! I have also closed my money market account easily 3 times, and at one stage when I started questioning where and what these "cats third party" charges are of a few cents every month, it turned out some random pollukas claimed it was still charges for my Stanlib account, which was closed. At that time, when I proved that the account was closed your company had to pay me back the odd R700 that was being taken off my cheque account. Still, when looking at all my bank statements while preparing my claims against your co-bond holder which you have titles as primary bond holder or whatever, I see that these charges for "cats third party" are still going off. And somehow, knowing how you've all been trained to justify and legitimise random costs and fees that weren't approved and were never mentioned when the account was opened for me you will probably find some new ****ty excuse for why you take monies from people. Your conduct as a company has been far from clear, authentic and legitimate. But what does your company care what I say or do? I know that all you see is money figures and I represent an income for you. I must admit, you have trained your staff to sell us consumers absolutely anything to the point that we believe you have our interests at heart. You couldn't give one damn about your clients, I've realized. There are serious issues within your company, causing it to lose so many clients to other banking institutions, and this will include me. I also want to inform you that once the easysell mandate is completed and the buyer has got the property, your company must collect the rest of the shortfall and monies from the co-bond holder...who received his R35000 back (R+-47000 was supposed to be payment to me when him and his parents insisted that they were buying me out of my share of the property since 2016). If the bond co-owner has been pocketing rentals, the random debit orders going off my account for the bond that he doesn't pay for keep going off, he has the 35k that was supposed to come to me as initial payment for purchasing my half of the property, he has money to go on holidays to Namibia to sand-board, Cape Town and to travel abroad to see stupid bands...then he has all the money you will need to settle the bond account, so that all these relationships can be severed for good. I am at the point of being voluntarily sequestrated, and I would like to re-itterrate that it has appeared that you have done nothing to assist or protect me. In any possible way. You have treated me like milking *** for funds and never keep up your end of the so called proverbial "bargain". verwill continue to inform consumers about the poor and shameful conduct of your company, to protect them from what you have allowed to happen to me. Should it be that my legal matter against the co-bond owner continues to the point of suing for damages, this misconduct of Standard Bank will be used as part of my evidence, and should my attorneys believe that you have contributed to my financial downfall along with the abusive, malicious, socio-path that is the co-bond holder, then I may consider claiming damages from your company too. Without prejudice of rights nor judicial consequences to writer. I have sent your company evidence, and requests repeatedly. I have also duly informed your company in black and white numerous times that I want Ucount to stop deducting their stupid fees from my account, your 2 silly and useless insurances which I have not been updated about and never are able to assist me but take hundreds of Rands per year from my hard earned salary to be stopped, and the Techzone debit order to be stopped and all payments made to this company to be reversed as they are unapproved by me. Also, I have requested that the debit orders your company has taken from my account for the HOMELOAN to be reversed. One needs to understand that I am very passionate about fighting injustices and like a pit-bull, I will bite and lock on something until it co-operates. I will dedicate great parts of my life and energy to fight these injustices and protect other consumers/clients from going through this hell of disloyalty and misconduct. I will report these acts to every single person and authority I have to, to stop the abuses I have been faced with. As an academic, I assumed that with so many of your company's branches closing down recently and with oir country in such tumultuous economic times, that your company would rather try to do their best to keep their clients happy, would look after the clients they have and assist them. However, it just seems you couldn't care less about the workers you will be losing nor about the clients-that hour end game is purely for money and to get it any way possible, justifying your tactics with cloak and dagger techniques behind a veil of pseudo-law/financial jargon and excuses. All has been and always will be stated without prejudice of my rights, and without judicial consequences, Miss TM DRAZEK
tT
tarynza T's update23 Mar 2019, 21:11
Reviewer Update
Part 2 continued: I called your company once to also stop some strange unapproved "Techzone" debit order which began going off of my account some time last year at random times. Then after facing my abuser (your co-bond holder) in court for various abuses and misconduct last year, I realized that these Techzone debit orders became considerably more frequent and would obviously bounce, when you took bond money solely from me, irregardless of the truths and facts I have sent your company. I did my account verification with your consultant and while he was checking to see who this Techzone company might be (he put me on hold), my airtime ran out. To this day, this consultant has never called me back, even after I told him that this debit order was not approved and must be stopped...and guess what!? As per usual, your company didn't give two ****s about my requests, and this unknown company 'Techzone' still did a debit order this month. So, you ignore the pleas and information sent to you and told to you by your long-standing loyal clients of decades, and just do what ever the hell you want to anyway? Because at the end of the day, you still come up with some b.s. charges to your client's accounts and line your own pockets. This is all such shameful, disgusting and shocking misconduct on various levels by your once beautiful and leading company. The same has occurred with your once reasonable "UCOUNT rewards" programme. It is an utter shame I pay for that joke of a programme every month (and when that payment bounces, oh you know that you ******s make sure to find another way to charge yet another fee). I have requested in writing, several times to be removed off this pathetic excuse for a rewards programme. And, as though I am some sort of psychic, I knew your company would take the off again for this ridiculous rewards ****, and I received another email with an excuse from one of your consultants. Apparently one has to be verified again to ensure this can be stopped? So where's the phonecall stopping this Techzone debit order going off from your other consultant? Yet, putting requests into black and white are not good enough for your company? But this works for the rest of the world? You suddenly expect me to answer calls during contact time trying to educate youth with MID/MMH issues, to verify that I told you to literally stop taking my money for a useless and futile programme that one earns peanuts on? How shockingly bad is this of your once prestigious and top class company! I have also closed my money market account easily 3 times, and at one stage when I started questioning where and what these "cats third party" charges are of a few cents every month, it turned out some random pollukas claimed it was still charges for my Stanlib account, which was closed. At that time, when I proved that the account was closed your company had to pay me back the odd R700 that was being taken off my cheque account. Still, when looking at all my bank statements while preparing my claims against your co-bond holder which you have titles as primary bond holder or whatever, I see that these charges for "cats third party" are still going off. And somehow, knowing how you've all been trained to justify and legitimise random costs and fees that weren't approved and were never mentioned when the account was opened for me you will probably find some new ****ty excuse for why you take monies from people. Your conduct as a company has been far from clear, authentic and legitimate. But what does your company care what I say or do? I know that all you see is money figures and I represent an income for you. I must admit, you have trained your staff to sell us consumers absolutely anything to the point that we believe you have our interests at heart. You couldn't give one damn about your clients, I've realized. There are serious issues within your company, causing it to lose so many clients to other banking institutions, and this will include me. I also want to inform you that once the easysell mandate is completed and the buyer has got the property, your company must collect the rest of the shortfall and monies from the co-bond holder...who received his R35000 back (R+-47000 was supposed to be payment to me when him and his parents insisted that they were buying me out of my share of the property since 2016). If the bond co-owner has been pocketing rentals, the random debit orders going off my account for the bond that he doesn't pay for keep going off, he has the 35k that was supposed to come to me as initial payment for purchasing my half of the property, he has money to go on holidays to Namibia to sand-board, Cape Town and to travel abroad to see stupid bands...then he has all the money you will need to settle the bond account, so that all these relationships can be severed for good. I am at the point of being voluntarily sequestrated, and I would like to re-itterrate that it has appeared that you have done nothing to assist or protect me. In any possible way. You have treated me like milking *** for funds and never keep up your end of the so called proverbial "bargain". verwill continue to inform consumers about the poor and shameful conduct of your company, to protect them from what you have allowed to happen to me. Should it be that my legal matter against the co-bond owner continues to the point of suing for damages, this misconduct of Standard Bank will be used as part of my evidence, and should my attorneys believe that you have contributed to my financial downfall along with the abusive, malicious, socio-path that is the co-bond holder, then I may consider claiming damages from your company too. Without prejudice of rights nor judicial consequences to writer. I have sent your company evidence, and requests repeatedly. I have also duly informed your company in black and white numerous times that I want Ucount to stop deducting their stupid fees from my account, your 2 silly and useless insurances which I have not been updated about and never are able to assist me but take hundreds of Rands per year from my hard earned salary to be stopped, and the Techzone debit order to be stopped and all payments made to this company to be reversed as they are unapproved by me. Also, I have requested that the debit orders your company has taken from my account for the HOMELOAN to be reversed. One needs to understand that I am very passionate about fighting injustices and like a pit-bull, I will bite and lock on something until it co-operates. I will dedicate great parts of my life and energy to fight these injustices and protect other consumers/clients from going through this hell of disloyalty and misconduct. I will report these acts to every single person and authority I have to, to stop the abuses I have been faced with. As an academic, I assumed that with so many of your company's branches closing down recently and with oir country in such tumultuous economic times, that your company would rather try to do their best to keep their clients happy, would look after the clients they have and assist them. However, it just seems you couldn't care less about the workers you will be losing nor about the clients-that hour end game is purely for money and to get it any way possible, justifying your tactics with cloak and dagger techniques behind a veil of pseudo-law/financial jargon and excuses. All has been and always will be stated without prejudice of my rights, and without judicial consequences, Miss TM DRAZEK
tT
tarynza T's update23 Mar 2019, 21:11
Reviewer Update
Part 2 continued: I called your company once to also stop some strange unapproved "Techzone" debit order which began going off of my account some time last year at random times. Then after facing my abuser (your co-bond holder) in court for various abuses and misconduct last year, I realized that these Techzone debit orders became considerably more frequent and would obviously bounce, when you took bond money solely from me, irregardless of the truths and facts I have sent your company. I did my account verification with your consultant and while he was checking to see who this Techzone company might be (he put me on hold), my airtime ran out. To this day, this consultant has never called me back, even after I told him that this debit order was not approved and must be stopped...and guess what!? As per usual, your company didn't give two ****s about my requests, and this unknown company 'Techzone' still did a debit order this month. So, you ignore the pleas and information sent to you and told to you by your long-standing loyal clients of decades, and just do what ever the hell you want to anyway? Because at the end of the day, you still come up with some b.s. charges to your client's accounts and line your own pockets. This is all such shameful, disgusting and shocking misconduct on various levels by your once beautiful and leading company. The same has occurred with your once reasonable "UCOUNT rewards" programme. It is an utter shame I pay for that joke of a programme every month (and when that payment bounces, oh you know that you ******s make sure to find another way to charge yet another fee). I have requested in writing, several times to be removed off this pathetic excuse for a rewards programme. And, as though I am some sort of psychic, I knew your company would take the off again for this ridiculous rewards ****, and I received another email with an excuse from one of your consultants. Apparently one has to be verified again to ensure this can be stopped? So where's the phonecall stopping this Techzone debit order going off from your other consultant? Yet, putting requests into black and white are not good enough for your company? But this works for the rest of the world? You suddenly expect me to answer calls during contact time trying to educate youth with MID/MMH issues, to verify that I told you to literally stop taking my money for a useless and futile programme that one earns peanuts on? How shockingly bad is this of your once prestigious and top class company! I have also closed my money market account easily 3 times, and at one stage when I started questioning where and what these "cats third party" charges are of a few cents every month, it turned out some random pollukas claimed it was still charges for my Stanlib account, which was closed. At that time, when I proved that the account was closed your company had to pay me back the odd R700 that was being taken off my cheque account. Still, when looking at all my bank statements while preparing my claims against your co-bond holder which you have titles as primary bond holder or whatever, I see that these charges for "cats third party" are still going off. And somehow, knowing how you've all been trained to justify and legitimise random costs and fees that weren't approved and were never mentioned when the account was opened for me you will probably find some new ****ty excuse for why you take monies from people. Your conduct as a company has been far from clear, authentic and legitimate. But what does your company care what I say or do? I know that all you see is money figures and I represent an income for you. I must admit, you have trained your staff to sell us consumers absolutely anything to the point that we believe you have our interests at heart. You couldn't give one damn about your clients, I've realized. There are serious issues within your company, causing it to lose so many clients to other banking institutions, and this will include me. I also want to inform you that once the easysell mandate is completed and the buyer has got the property, your company must collect the rest of the shortfall and monies from the co-bond holder...who received his R35000 back (R+-47000 was supposed to be payment to me when him and his parents insisted that they were buying me out of my share of the property since 2016). If the bond co-owner has been pocketing rentals, the random debit orders going off my account for the bond that he doesn't pay for keep going off, he has the 35k that was supposed to come to me as initial payment for purchasing my half of the property, he has money to go on holidays to Namibia to sand-board, Cape Town and to travel abroad to see stupid bands...then he has all the money you will need to settle the bond account, so that all these relationships can be severed for good. I am at the point of being voluntarily sequestrated, and I would like to re-itterrate that it has appeared that you have done nothing to assist or protect me. In any possible way. You have treated me like milking *** for funds and never keep up your end of the so called proverbial "bargain". verwill continue to inform consumers about the poor and shameful conduct of your company, to protect them from what you have allowed to happen to me. Should it be that my legal matter against the co-bond owner continues to the point of suing for damages, this misconduct of Standard Bank will be used as part of my evidence, and should my attorneys believe that you have contributed to my financial downfall along with the abusive, malicious, socio-path that is the co-bond holder, then I may consider claiming damages from your company too. Without prejudice of rights nor judicial consequences to writer. I have sent your company evidence, and requests repeatedly. I have also duly informed your company in black and white numerous times that I want Ucount to stop deducting their stupid fees from my account, your 2 silly and useless insurances which I have not been updated about and never are able to assist me but take hundreds of Rands per year from my hard earned salary to be stopped, and the Techzone debit order to be stopped and all payments made to this company to be reversed as they are unapproved by me. Also, I have requested that the debit orders your company has taken from my account for the HOMELOAN to be reversed. One needs to understand that I am very passionate about fighting injustices and like a pit-bull, I will bite and lock on something until it co-operates. I will dedicate great parts of my life and energy to fight these injustices and protect other consumers/clients from going through this hell of disloyalty and misconduct. I will report these acts to every single person and authority I have to, to stop the abuses I have been faced with. As an academic, I assumed that with so many of your company's branches closing down recently and with oir country in such tumultuous economic times, that your company would rather try to do their best to keep their clients happy, would look after the clients they have and assist them. However, it just seems you couldn't care less about the workers you will be losing nor about the clients-that hour end game is purely for money and to get it any way possible, justifying your tactics with cloak and dagger techniques behind a veil of pseudo-law/financial jargon and excuses. All has been and always will be stated without prejudice of my rights, and without judicial consequences, Miss TM DRAZEK
Standard Bank
Standard Bank's reply23 Mar 2019, 21:42
Official
Hi Taryn

Thank you for posting a comment. 

One of the consultants will be in contact with you regarding the issues at hand.

Regards, 
Complaint Resolution Centre 
***
*** 
tT
tarynza T's update24 Mar 2019, 13:18
Reviewer Update
There is always someone who "will be contacting me" or my emails have been "sent to the relevant department"... And sweet nothing ever gets resolved and I never really get assisted. As previously stated, I'm well acquainted with your placating wording, jargons and excuses... It's meaningless. Your company is ridiculous and will continue to lose excellent loyal clients. Without prejudice or judicial consequences to writer- Miss TM Drazek
tT
tarynza T's update24 Mar 2019, 13:26
Reviewer Update
Good day Kindly be advise that we are unable to cancel the debit orders on your behalf. For Ucount you need to contact *** MDR contact number is 0 ********** 1/0 ********** 11 They will be able to assist you in regards with those debits orders. Kind regards http://hydrastage09.aquawin.com/standardbank/ribbon_top.png Emely Mokagane http://hydrastage09.aquawin.com/standardbank/phrase10.png Fulfilment Officer Reg Ops – Centralised Admin Tel +27 (0)11 ********** Mobile +27 (0) www.standardbank.co.za http://hydrastage09.aquawin.com/standardbank/logo_faec15.png https://standardbank.eu.qualtrics.com/CP/Graphic.php?IM=IM_etYJaviOZHhZMIR
tT
tarynza T's update24 Mar 2019, 13:29
Reviewer Update
Typical bull**** reply where you literally have not listened to your client and don't give a damn. You won't lift one finger to help your long time client. Thank you for proving my point yet again! And this is why I am letting all consumers and clients know what your service has become.
tT
tarynza T's update25 Mar 2019, 16:21
Reviewer Update
Thank you for your response. I would appreciate if you could do so, and if you could possibly finally send me a copy of the easysell mandate Mr --------- submitted to Standard Bank. Neither of my Attorneys nor I have ever been furnished with this completed mandate by your company or -----'s attorney. I would like to know when it was submitted, at what branch, why no one has assisted me since 2016 (see below link and various emails sent to your company) and why no one has ever sent me a copy? Who changed the "primary" bondholder to---- where I can't open the PDF without his Id number and ALL my other questions related to the property. I am extremely mad and have absolutely had enough of the hell of that property and that ---- it appears your company supports. For further information and all relating to my matter, one can see the following: https://www.hellopeter.com/standard-bank/reviews/standard-bank-has-no-care-for-clients-be-ware-clientsconsumers- ********** My attorneys contact information has been supp**** to your company repeatedly. Without prejudice of rights, Miss TM Drazek Get Outlook for Android
tT
tarynza T's update29 Mar 2019, 09:50
Reviewer Update
Good day Kindly be advised that I have forwarded your e-mail through to our Home Loans Department, as they are best equipped to assist you with your query. You may contact them directly on the details below: * Telephone number: +27 11 ********** / *** * E-mail address: ********** You will receive feedback directly from the Home Loans Department Kind regards Kgomotso Mothutsane Customer Contact Centre E-mail Unit Standard Bank will never send you unsolicited e-mail or any other communication asking you to update or provide confidential information via a link about you or your account. If you have any doubts about the legitimacy of any e-mails you have received claiming to be from Standard Bank please forward them to **********
tT
tarynza T's update29 Mar 2019, 09:51
Reviewer Update
Good day Miss Drazek Thank you for your e-mail. We do apologise for any inconvenience we may have caused you. Kindly be advised that I have forwarded your e-mail through to the department that is best equipped to assist you with your request. If you wish to contact them directly, their contact details for our are: Telephone number: ***(option 5) E-mail address: ********** You are welcome to contact us, should you require further assistance. Kind regards Gillian Magascan Customer Contact Centre E-mail Unit
tT
tarynza T's update29 Mar 2019, 09:54
Reviewer Update
EVERYONE IS ALWAYS FORWARDING IT TO ANOTHER DEPARTMENT TO MAKE IT SOMEONE ELSE'S PROBLEM- I EMAIL THE SAID EMAIL ADDRESSES AND THEY NEVER ASSIST ME!! Thank you Standard Bank for repeatedly proving my statements about you to be correct
tT
tarynza T's update31 Mar 2019, 20:24
Reviewer Update
Still no resolution or REAL HELP! Get Outlook for Android
tT
tarynza T's update12 Apr 2019, 18:42
Reviewer Update
I don't even have a card no do I ever want one again! I didn't even collect the last card-check your systems for this! Then I still get charged for card fees and card protection ****?! ****************! Kindly refer to my 2 complaints again in this regard: https://www.hellopeter.com/standard-bank/reviews/standard-bank-has-no-care-for-clients-be-ware-clientsconsumers- ********** And https://www.hellopeter.com/standard-bank/reviews/still-no-resolution-or-any-assistance-from-standard-bank-no-wonder-people-drive-through-your-branchs-windows8- ********** Get Outlook for Android
tT
tarynza T's update25 Apr 2019, 17:11
Reviewer Update
REALLY Standard bank?! You're still carrying on and have not resolved my issues with you?! Are you hoping I'll give up and "go away".... You are a shameful company that has illustrated snake-like smoke and mirrors strategies to try ***** over a good client! You have made a loyal company develop a deep hatred for your company. You have mishandled me terribly! I am disgusted by your misconduct! Standard Bank: R6899.55 returned to *** from SBSA HL NA ********** 72 190405. Acl bal R-7070.55 2019-04-25 Query? ********** 107 Without prejudice not judicial consequences, Ms.T.M.Drazek
tT
tarynza T's update02 May 2019, 12:24
Reviewer Update
Please take note I have just informed Mr Sim Tshabalala about this complaint via linked in and forwarded all of this to the various governing authorities that are supposed to regulate the conduct of your company. I will NOT let this matter go. I will make it my life's mission to inform consumers about what you do and don't do, and I will hang on like a pit-bull with clinched locked teeth until you ally with me and show me loyalty after you've taken so much of my hard earned money as an educator for MID learners! Without prejudice nor judicial consequences to writer, Miss TM Drazek
tT
tarynza T's update02 May 2019, 12:24
Reviewer Update
Dear Taryn Thank you for your email. We are sorry that you feel you have cause for complaint and thank you for making us aware of this issue. We can assure you that your complaint will be investigated and we will make every effort to ensure this matter is dealt with promptly. Regards Lungisa Fuzile
tT
tarynza T's update02 May 2019, 13:48
Reviewer Update
Good day Ms Drazek Thank you for your e-mail. We sincerely apologise for the dissatisfaction in the service you have been receiving from us and also for the delay in our response, we are experiencing high e-mails volumes. Please provide us with a detailed description of your home loan enquiry/query. Upon receipt of this information we would then advise you accordingly. I need the following information for security purposes: - Home loan account number - Identity number - Property residential address - Total registered loan amount - Cell phone telephone number - Monthly payment date - Bond term We await your response. Kind regards Andries Potgieter Customer Contact Centre E-mail Unit Standard Bank email disclaimer and confidentiality note Please go to www.standardbank.co.za/site/homepage/emaildisclaimer.html to read our email disclaimer and confidentiality note. Kindly email ********** (no content or subject line necessary) if you cannot view that page and we will email our email disclaimer and confidentiality note to you. From: ********** Sent: Fri Apr 26 15:19:49 SAST 2019 To: ********** Subject: FW: Complaints still go unresolved and you ignore me! Good day I will gladly assist with referring your e-mail to the relevant department. Kindly be advised that I have forwarded your e-mail through to our Home Loans Department, as they are best equipped to assist you with your query. You may contact them directly on the details below: * Telephone number: +27 11 ********** / *** * E-mail address: ********** You will receive feedback directly from the Home Loans Department. Kind regards Meagin van Stavel Customer Contact Centre E-Mail Unit ?Standard Bank will never send you unsolicited e-mail or any other communication asking you to update or provide confidential information via a link about you or your account. If you have any doubts about the legitimacy of any e-mails you have received claiming to be from Standard Bank please forward them to ********** From: ********** Sent: Thu Apr 25 18:13:27 SAST 2019 To: ********** Subject: Complaints still go unresolved and you ignore me! From: Taryn Mariana Sent: Thursday, April 25, 2019 6:11:07 PM To: ********** Cc: ********** Home Loans, Protection Plan HLPP; Home Loans Services Telephone Banking Subject: Complaints still go unresolved and you ignore me! Still no resolution! Avoiding and blocking me like a leper but still "robbing me blind" in a biased way! REALLY Standard bank?! You're still carrying on and have not resolved my issues with you?! Are you hoping I'll give up and "go away".... You are a shameful company that has illustrated snake-like smoke and mirrors strategies to try ***** over a good client! You have made a loyal company develop a deep hatred for your company. You have mishandled me terribly! I am disgusted by your misconduct! Standard Bank: R6899.55 returned to *** from SBSA HL NA ********** 72 190405. Acl bal R-7070.55 2019-04-25 Query? ********** 107 Without prejudice not judicial consequences, Ms.T.M.Drazek https://www.hellopeter.com/standard-bank/reviews/standard-bank-has-no-care-for-clients-be-ware-clientsconsumers- ********** https://www.hellopeter.com/standard-bank/reviews/still-no-resolution-or-any-assistance-from-standard-bank-no-wonder-people-drive-through-your-branchs-windows8- ********** https://www.hellopeter.com/standard-bank/reviews/still-no-resolution-avoiding-and-blocking-me-like-a-leper-but-still-robbing-me-blind-in-a-biased-way- ********** Get Outlook for Android From: Taryn Mariana Sent: Friday, April 12, 2019 10:05:14 AM To: ********** Subject: Re: SBSA Credit Card Statement_2019-04-11 I don't even have a card no do I ever want one again! I didn't even collect the last card-check your systems for this! Then I still get charged for card fees and card protection ****?! ****************! Kindly refer to my 2 complaints again in this regard: https://www.hellopeter.com/standard-bank/reviews/standard-bank-has-no-care-for-clients-be-ware-clientsconsumers- ********** And https://www.hellopeter.com/standard-bank/reviews/still-no-resolution-or-any-assistance-from-standard-bank-no-wonder-people-drive-through-your-branchs-windows8- ********** Get Outlook for Android From: Standard Bank Credit Card Statement ********** Sent: Friday, April 12, 2019 6:36:45 AM To: ********** Subject: SBSA Credit Card Statement_2019-04-11 Hello MISS TM DRAZEK Keeping an eye on your bank statement is a great way to stay in control of your finances and keep moving towards your Next. That?s why we?ve attached your latest Credit Card eStatement. To view your statement, simply open the PDF attachment and insert your password. Your password is your South African ID number. If you don?t have an South African ID number, your password is your passport number. To view this statement, you?ll need to have Adobe PDF Reader installed. To install it, simply: Copy and paste this URL into your browser:.www.get.adobe.com/reader/?promoid=BUIGO Go to the website Click the ?download? button and follow the easy steps. Done! *Terms and conditions apply. Keeping your money and personal information secure is our priority. If you are concerned about any suspicious activity on your accounts, please call the ***** Line immediately on: ***. Standard Bank Moving Forward Authorised financial services and registered credit provider (NCRCP15). The Standard Bank of South Africa Limited (Reg. No. ***). Moving Forward is a trademark of The Standard Bank of South Africa Limited. The Standard Bank email disclaimer and confidentiality note: This email, its attachments and any rights attaching hereto are, unless the context clearly indicates otherwise, the property of the Standard Bank Group Limited and/or its subsidiaries ("the group"). It is confidential, private and intended for the addressee only. Should you not be the addressee and receive this email by mistake, kindly notify the sender, and delete it immediately. Do not disclose or use the email in any manner whatsoever. Views and opinions expressed in this email are those of the sender unless clearly stated as those of the group. The group accepts no liability whatsoever for any loss or damages - whatsoever and howsoever incurred - or suffered resulting or arising from the use of this email or its attachments. The group does not warrant the integrity of this email nor that it is free of errors, viruses, interception or interference. The group will never send you any email or other communication asking you to update or provide confidential information about you or your account. If you have any doubts about the legitimacy of this email or other emails you receive claiming to be from Standard Bank please forward them ********** For more information about Standard Bank Group Limited see.www.standardbank.com Should you wish to unsubscribe, please send an email ********** GMS-2700E 5/18
tT
tarynza T's update02 May 2019, 13:52
Reviewer Update
Good day, Please contact the Home Loans department directly on ***if you are not getting any response via email. Kind regards http://hydrastage09.aquawin.com/standardbank/ribbon_top.png Tshepiso Michelle Mncube http://hydrastage09.aquawin.com/standardbank/phrase10.png
tT
tarynza T's update02 May 2019, 16:01
Reviewer Update
Good day Taryn, Following up on Mr Fuzile’s response below we have been advised of the following: The matter appears to relate to Homeloan account number ********** 72, and due to the current arrear status on the account, Standard Bank of SA Ltd (SBSA) is following its normal collections process herein. The said Homeloan account is held in the names of T Drazek and Brian West. The account had since been handed over to Messrs Shepstone & Wylie attorneys due to the arrears status, given the current arrears amount of R66 798.58. SBSA has however offered an alternative and assistance in selling the property on a voluntary basis, with the EasySell mandate having been signed by the debtors. Furthermore it appears that an offer to purchase had been received in terms of this EasySell mandate, with instructions since having been provided to Messrs Shepstone & Wylie not to proceed with any legal action, until the voluntary sale process is successful and transferred in accordance with due process. You are of course welcome to reply to writer in need. Sincerely http://www.standardbank.co.za/standimg/Campaigns/Studio/online2017/274806_Signature_PBB_02.jpg Joop Dekker Senior Manager, Customer Dispute Adjudication Rosebank PBB Legal Tel +27 (0)11 ********** www.standardbank.co.za http://www.standardbank.co.za/standimg/Campaigns/Studio/online2017/274806_Signature_PBB_04.jpg http://www.standardbank.co.za/standimg/Campaigns/Studio/online2017/274806_Signature_PBB_05.jpg Standard Bank will never send you any e-mail or other communication requesting you to update or provide confidential information about you or your account(s). If you have any doubts about the legitimacy of this e-mail or other e-mails you have received claiming to be from Standard Bank kindly forward them to **********
tT
tarynza T's update02 May 2019, 16:02
Reviewer Update
Good day sir, In accordance to your company's usual conduct, you merely state to me how you are so called "legally" in the right to do collections etcetera etcetera. Your insinuated threat of legal collections against me purely further antagonize me and truly illustrate what is has been stated in my claims against you. I believe this is utter arrogance in your regard, and your demeanor continues to show how little you actually care about your clients and how you've done nothing to delve deeper into a matter ranging over 3 years or so. Your jargon and attitude do not intimidate me, sir. I believe your current response is quite shockingly disgusting, but adequately gives me more evidence to support my statements about your company. For further information regarding my matter, ask your company for all emails from this email address since about April 2016, and follow the links below: https://www.hellopeter.com/standard-bank/reviews/standard-bank-has-no-care-for-clients-be-ware-clientsconsumers- ********** https://www.hellopeter.com/standard-bank/reviews/still-no-resolution-or-any-assistance-from-standard-bank-no-wonder-people-drive-through-your-branchs-windows8- ********** https://www.hellopeter.com/standard-bank/reviews/still-no-resolution-avoiding-and-blocking-me-like-a-leper-but-still-robbing-me-blind-in-a-biased-way- **********
tT
tarynza T's update03 May 2019, 11:22
Reviewer Update
Final escalation of Complaint against Standard Bank still go unresolved and you ignore me! | REF: ********** 8 Good day sir, In accordance to your company's usual conduct, you merely state to me how you are so called "legally" in the right to do collections etcetera etcetera. Your insinuated threat of legal collections against me purely further antagonize me and truly illustrate what is has been stated in my claims against you. I believe this is utter arrogance in your regard, and your demeanor continues to show how little you actually care about your clients and how you've done nothing to delve deeper into a matter ranging over 3 years or so. Your jargon and attitude do not intimidate me, sir. You seem to treat clients as though we know nothing and by trying to suggest you have somehow "helped" me when I have evidence contradicting your very statements illustrates that my statements about you and your staff are more than true. Do you perhaps know the idiomatic expression of " it's not what you know, its who you know that counts"... you see, I am related to Mr.*****of Radio 702, and Mr ****** of Carte Blanche knows my family very well. Are you perhaps aware of the fact that one of the leading legal representatives of the NCR was ************, Who has just moved to the Netherlands to study international law in at The Hague. Do NOT try and intimidate me with jargon and your silly insinuations. I do not take to it lightly, as I am an academic who also knows "things". You have literally breezed over my complaint and just tried to throw weight around. You will get any of your monies expected from who you have termed as your "main" bond-holder Mr.******* and I will also send you copies of all my attorneys letters to your company, as well as images of my chopped up card and proof of my closed accounts. If you want to antagonize people further, then that is your right- but it just gives me more ammunition. IF you want proof from 2016 of how I've contacted your company and informed you of impending issues and misconduct by *******, I have EVERYTHING. I believe your current response is quite shockingly disgusting, but adequately gives me more evidence to support my statements about your company. For further information regarding my matter, ask your company for all emails from this email address since about April 2016, and follow the links below: https://www.hellopeter.com/standard-bank/reviews/standard-bank-has-no-care-for-clients-be-ware-clientsconsumers- ********** https://www.hellopeter.com/standard-bank/reviews/still-no-resolution-or-any-assistance-from-standard-bank-no-wonder-people-drive-through-your-branchs-windows8- ********** https://www.hellopeter.com/standard-bank/reviews/still-no-resolution-avoiding-and-blocking-me-like-a-leper-but-still-robbing-me-blind-in-a-biased-way- ********** Get Outlook for Android From: Dekker, Joop JJ ********** Sent: Thursday, 02 May 2019 3:35 PM To: ********** Cc: Fuzile, Lungisa L Subject: RE: Final escalation of Complaint against Standard Bank still go unresolved and you ignore me! | REF: ********** 8 Good day Taryn, Following up on Mr Fuzile’s response below we have been advised of the following: The matter appears to relate to Homeloan account number ********** 72, and due to the current arrear status on the account, Standard Bank of SA Ltd (SBSA) is following its normal collections process herein. The said Homeloan account is held in the names of ************. The account had since been handed over to Messrs Shepstone & Wylie attorneys due to the arrears status, given the current arrears amount of R66 798.58. SBSA has however offered an alternative and assistance in selling the property on a voluntary basis, with the EasySell mandate having been signed by the debtors. Furthermore it appears that an offer to purchase had been received in terms of this EasySell mandate, with instructions since having been provided to Messrs Shepstone & Wylie not to proceed with any legal action, until the voluntary sale process is successful and transferred in accordance with due process. You are of course welcome to reply to writer in need. Sincerely image Joop Dekker Senior Manager, Customer Dispute Adjudication Rosebank PBB Legal Tel +27 (0)11 **********
tT
tarynza T's update03 May 2019, 11:26
Reviewer Update
Attention: Joop Dekker Responding on behalf of Standard Bank CEO Mr. Lungisa Fuzile Standard bank's ***ardice and willful ignorance is absolutely noticeable in your deplorable response. You are apathetic to anyone who doesn't serve your conglomerate and financial gains of your corporation, and in actual fact assisting the depletion in the moral fabric of our country. Helping poorer people eventually to get poorer, and the working class being dragged into basic bankruptcy due to your apathy and lack of giving a damn- thereby going against you so called "code of ethics". There is a total disjunct and contradiction noted in your code of ethics, your feigned and and falsified advertising the way you have taught your staff smoke and mirrors techniques to swindle people with your terms and conditions quickly breezed over by someone wanting commissions, and how you've actually don't sweet nothing to "help" me while I was going through pure hell with an abusive ex, paying legal bills to protect myself from him, and in some sort of narcissistic sociopath traits you have picked up in your years in your industry while trying to get higher positions you think you "helped" me by not pursuing legal action against me. The property was "hijacked", I was blocked entry. I moved out officially end of August 2016, following all rules and regulations...I emailed you copies of this all, and begged for you to allow my abuser to merely give permission to remove the debit order off my account, as he was *********ing me and promised to ruin me. I opened my heart and personal life to you people. You sent me a copy of the flippen mandate from Easysell I submitted to you in July 2018 after I begged and pleaded with your company, and you don't even inform me of what the occurrences are or let alone send me a copy until march 2019 when I literally exploded from the emotional stress, and the fact that you seem to be assisting your "main bond holder", Mr.B.P.West. I am on the brink of bankruptcy! Do you understand?! And you technically helped my abuser by your above mentioned actions, and the lack of assistance not given to a long serving loyal client. You actions are those of sociopaths. My family I have contributed to your salaries and education via being loyal supporters and clients of standard bank for 3decades+. It is time to stop being charlatans and hiding behind you posts and statements in The media of the "good" you are presumably doing. You appear to be contributing to the junk status of the country, by cleverly lining your pockets while hiding behind verbosity and manipulative techniques used in conjunction with pseudo-intellectual jargon and legal terminology. Shame on you all! You are also affecting my personal health with your actions (chronic illness, as well as adding extraordinary stress to my family- my mother has metastatic liver cancer and growths in her lungs and trachea, and my father has had +-6 heart attacks due to heart disease... should I claim charges of damages against you? this may be an option to pursue too). I have kept my proof, and all my lawyers letters and email I sent you! You will claim your outstanding amounts from Mr.********. and never EVER patronize me or use manipulative techniques of gaslighting, ************ and the subtle arts of narcissistic abuses learnt in your so called years of experience. You have assisted in harming a citizen of the country, and gone against all human rights. This is all being submitted to higher authorities, and I believe it is in you best interest to change your attitude toward me, as you have no idea who I am and what I am capable of -due to the fact that you clearly believe you are more superior to me or any client, due to your statement Mr/Mrs Joop. I feel very sorry that you have lost touch with reality, your clients and seem to think that worshiping the "green-God" is all it's about. Your should really take some time to go on a retreat and remember your granny, grandpa, siblings and parents when addressing anyone. I merely accept accountability in being liable for rates and taxes of living at the said property for 8 months. Beyond that, revert to evidence sent from this email address sent to your company from April 2016 imploring you all for assistance, help, teaching me my rights, trying to figure the mess out before it got this bad. Your "main bond holder" ****** received back MY 35000 due to me, that was held in trust the second time he **** about generating a bond where him and his supportive dysfunctional parents where supposed to purchase my share of the property by December 2016, after he befriended and spoke privately with my attorney ******* at the time gaining advice against me (this attorney will also be reported to the law society for investigation due to his misconduct in assisting my abuser). After this attorney I worked with the litigator Mrs.P.M.McDonald's, Mr. T-Wright Ayre, who suggested I get the assistance of a ******** attorney due to the inflammatory and devious nature of ***** allowing his then- girlfriend to act on his behalf, while working at Clientele legal. For more history, DO YOUR JOBS and investigate my claims and emails sent to your company, as well as what has been noted on the following links, where your replies are being added daily so that other clients are being made aware of all for their own Consumer Protection: https://www.hellopeter.com/standard-bank/reviews/standard-bank-has-no-care-for-clients-be-ware-clientsconsumers- ********** https://www.hellopeter.com/standard-bank/reviews/still-no-resolution-or-any-assistance-from-standard-bank-no-wonder-people-drive-through-your-branchs-windows8- ********** https://www.hellopeter.com/standard-bank/reviews/still-no-resolution-avoiding-and-blocking-me-like-a-leper-but-still-robbing-me-blind-in-a-biased-way- ********** It would do you well to come off your high horse that your ego seems to be riding, and to not underestimate people. Without prejudice nor judicial consequences, Ms TM Drazek
tT
tarynza T's update03 May 2019, 11:26
Reviewer Update
Attention: Joop Dekker Responding on behalf of Standard Bank CEO Mr. Lungisa Fuzile Standard bank's ***ardice and willful ignorance is absolutely noticeable in your deplorable response. You are apathetic to anyone who doesn't serve your conglomerate and financial gains of your corporation, and in actual fact assisting the depletion in the moral fabric of our country. Helping poorer people eventually to get poorer, and the working class being dragged into basic bankruptcy due to your apathy and lack of giving a damn- thereby going against you so called "code of ethics". There is a total disjunct and contradiction noted in your code of ethics, your feigned and and falsified advertising the way you have taught your staff smoke and mirrors techniques to swindle people with your terms and conditions quickly breezed over by someone wanting commissions, and how you've actually don't sweet nothing to "help" me while I was going through pure hell with an abusive ex, paying legal bills to protect myself from him, and in some sort of narcissistic sociopath traits you have picked up in your years in your industry while trying to get higher positions you think you "helped" me by not pursuing legal action against me. The property was "hijacked", I was blocked entry. I moved out officially end of August 2016, following all rules and regulations...I emailed you copies of this all, and begged for you to allow my abuser to merely give permission to remove the debit order off my account, as he was *********ing me and promised to ruin me. I opened my heart and personal life to you people. You sent me a copy of the flippen mandate from Easysell I submitted to you in July 2018 after I begged and pleaded with your company, and you don't even inform me of what the occurrences are or let alone send me a copy until march 2019 when I literally exploded from the emotional stress, and the fact that you seem to be assisting your "main bond holder", Mr.B.P.West. I am on the brink of bankruptcy! Do you understand?! And you technically helped my abuser by your above mentioned actions, and the lack of assistance not given to a long serving loyal client. You actions are those of sociopaths. My family I have contributed to your salaries and education via being loyal supporters and clients of standard bank for 3decades+. It is time to stop being charlatans and hiding behind you posts and statements in The media of the "good" you are presumably doing. You appear to be contributing to the junk status of the country, by cleverly lining your pockets while hiding behind verbosity and manipulative techniques used in conjunction with pseudo-intellectual jargon and legal terminology. Shame on you all! You are also affecting my personal health with your actions (chronic illness, as well as adding extraordinary stress to my family- my mother has metastatic liver cancer and growths in her lungs and trachea, and my father has had +-6 heart attacks due to heart disease... should I claim charges of damages against you? this may be an option to pursue too). I have kept my proof, and all my lawyers letters and email I sent you! You will claim your outstanding amounts from Mr.********. and never EVER patronize me or use manipulative techniques of gaslighting, ************ and the subtle arts of narcissistic abuses learnt in your so called years of experience. You have assisted in harming a citizen of the country, and gone against all human rights. This is all being submitted to higher authorities, and I believe it is in you best interest to change your attitude toward me, as you have no idea who I am and what I am capable of -due to the fact that you clearly believe you are more superior to me or any client, due to your statement Mr/Mrs Joop. I feel very sorry that you have lost touch with reality, your clients and seem to think that worshiping the "green-God" is all it's about. Your should really take some time to go on a retreat and remember your granny, grandpa, siblings and parents when addressing anyone. I merely accept accountability in being liable for rates and taxes of living at the said property for 8 months. Beyond that, revert to evidence sent from this email address sent to your company from April 2016 imploring you all for assistance, help, teaching me my rights, trying to figure the mess out before it got this bad. Your "main bond holder" ****** received back MY 35000 due to me, that was held in trust the second time he **** about generating a bond where him and his supportive dysfunctional parents where supposed to purchase my share of the property by December 2016, after he befriended and spoke privately with my attorney ******* at the time gaining advice against me (this attorney will also be reported to the law society for investigation due to his misconduct in assisting my abuser). After this attorney I worked with the litigator Mrs.P.M.McDonald's, Mr. T-Wright Ayre, who suggested I get the assistance of a ******** attorney due to the inflammatory and devious nature of ***** allowing his then- girlfriend to act on his behalf, while working at Clientele legal. For more history, DO YOUR JOBS and investigate my claims and emails sent to your company, as well as what has been noted on the following links, where your replies are being added daily so that other clients are being made aware of all for their own Consumer Protection: https://www.hellopeter.com/standard-bank/reviews/standard-bank-has-no-care-for-clients-be-ware-clientsconsumers- ********** https://www.hellopeter.com/standard-bank/reviews/still-no-resolution-or-any-assistance-from-standard-bank-no-wonder-people-drive-through-your-branchs-windows8- ********** https://www.hellopeter.com/standard-bank/reviews/still-no-resolution-avoiding-and-blocking-me-like-a-leper-but-still-robbing-me-blind-in-a-biased-way- ********** It would do you well to come off your high horse that your ego seems to be riding, and to not underestimate people. Without prejudice nor judicial consequences, Ms TM Drazek
tT
tarynza T's update03 May 2019, 11:26
Reviewer Update
Attention: Joop Dekker Responding on behalf of Standard Bank CEO Mr. Lungisa Fuzile Standard bank's ***ardice and willful ignorance is absolutely noticeable in your deplorable response. You are apathetic to anyone who doesn't serve your conglomerate and financial gains of your corporation, and in actual fact assisting the depletion in the moral fabric of our country. Helping poorer people eventually to get poorer, and the working class being dragged into basic bankruptcy due to your apathy and lack of giving a damn- thereby going against you so called "code of ethics". There is a total disjunct and contradiction noted in your code of ethics, your feigned and and falsified advertising the way you have taught your staff smoke and mirrors techniques to swindle people with your terms and conditions quickly breezed over by someone wanting commissions, and how you've actually don't sweet nothing to "help" me while I was going through pure hell with an abusive ex, paying legal bills to protect myself from him, and in some sort of narcissistic sociopath traits you have picked up in your years in your industry while trying to get higher positions you think you "helped" me by not pursuing legal action against me. The property was "hijacked", I was blocked entry. I moved out officially end of August 2016, following all rules and regulations...I emailed you copies of this all, and begged for you to allow my abuser to merely give permission to remove the debit order off my account, as he was *********ing me and promised to ruin me. I opened my heart and personal life to you people. You sent me a copy of the flippen mandate from Easysell I submitted to you in July 2018 after I begged and pleaded with your company, and you don't even inform me of what the occurrences are or let alone send me a copy until march 2019 when I literally exploded from the emotional stress, and the fact that you seem to be assisting your "main bond holder", Mr.B.P.West. I am on the brink of bankruptcy! Do you understand?! And you technically helped my abuser by your above mentioned actions, and the lack of assistance not given to a long serving loyal client. You actions are those of sociopaths. My family I have contributed to your salaries and education via being loyal supporters and clients of standard bank for 3decades+. It is time to stop being charlatans and hiding behind you posts and statements in The media of the "good" you are presumably doing. You appear to be contributing to the junk status of the country, by cleverly lining your pockets while hiding behind verbosity and manipulative techniques used in conjunction with pseudo-intellectual jargon and legal terminology. Shame on you all! You are also affecting my personal health with your actions (chronic illness, as well as adding extraordinary stress to my family- my mother has metastatic liver cancer and growths in her lungs and trachea, and my father has had +-6 heart attacks due to heart disease... should I claim charges of damages against you? this may be an option to pursue too). I have kept my proof, and all my lawyers letters and email I sent you! You will claim your outstanding amounts from Mr.********. and never EVER patronize me or use manipulative techniques of gaslighting, ************ and the subtle arts of narcissistic abuses learnt in your so called years of experience. You have assisted in harming a citizen of the country, and gone against all human rights. This is all being submitted to higher authorities, and I believe it is in you best interest to change your attitude toward me, as you have no idea who I am and what I am capable of -due to the fact that you clearly believe you are more superior to me or any client, due to your statement Mr/Mrs Joop. I feel very sorry that you have lost touch with reality, your clients and seem to think that worshiping the "green-God" is all it's about. Your should really take some time to go on a retreat and remember your granny, grandpa, siblings and parents when addressing anyone. I merely accept accountability in being liable for rates and taxes of living at the said property for 8 months. Beyond that, revert to evidence sent from this email address sent to your company from April 2016 imploring you all for assistance, help, teaching me my rights, trying to figure the mess out before it got this bad. Your "main bond holder" ****** received back MY 35000 due to me, that was held in trust the second time he **** about generating a bond where him and his supportive dysfunctional parents where supposed to purchase my share of the property by December 2016, after he befriended and spoke privately with my attorney ******* at the time gaining advice against me (this attorney will also be reported to the law society for investigation due to his misconduct in assisting my abuser). After this attorney I worked with the litigator Mrs.P.M.McDonald's, Mr. T-Wright Ayre, who suggested I get the assistance of a ******** attorney due to the inflammatory and devious nature of ***** allowing his then- girlfriend to act on his behalf, while working at Clientele legal. For more history, DO YOUR JOBS and investigate my claims and emails sent to your company, as well as what has been noted on the following links, where your replies are being added daily so that other clients are being made aware of all for their own Consumer Protection: https://www.hellopeter.com/standard-bank/reviews/standard-bank-has-no-care-for-clients-be-ware-clientsconsumers- ********** https://www.hellopeter.com/standard-bank/reviews/still-no-resolution-or-any-assistance-from-standard-bank-no-wonder-people-drive-through-your-branchs-windows8- ********** https://www.hellopeter.com/standard-bank/reviews/still-no-resolution-avoiding-and-blocking-me-like-a-leper-but-still-robbing-me-blind-in-a-biased-way- ********** It would do you well to come off your high horse that your ego seems to be riding, and to not underestimate people. Without prejudice nor judicial consequences, Ms TM Drazek
tT
tarynza T's update03 Jul 2019, 12:31
Reviewer Update
Standard B ank has been prevented from deducting money from their customer's accounts to settle debts without their permission following last week’s High Court ruling in favour of the National Credit Regulator (NCR).


Nomsa Motshegare, NCR's chief executive, said yesterday (Monday) the ruling would result in consumers giving banks permission to transfer funds from savings accounts in order to honour credit debts.

“The NCR welcomes this judgment as it protects consumers from financial difficulties caused by the arbitrary transfer of funds from their accounts by banks”, said Motshegare.


Two years ago the NCR took Standard Bank to task for debiting accounts of customers without their permission based on a loophole in the application of the common law principle called set-off.

The NCR approached the court for a declaratory order to clarify whether Section 90 and 124 of the National Credit Act (NCA) rendered the common right of law set-off in was applicable in credit agreements.

The common law set-off principle permits the bank to debit money immediately from a client’s account as soon as there is money without authorisation and any amount the bank considers to be due to it.

“Banks should obtain permission from consumers before transferring funds from consumers’ accounts to pay amounts due under credit agreements”, Motshegare said.

Judge Raylene Keightley on Friday ruled that section 124 excludes the operation of the common law set-off in all credit agreements that are regulated by the NCA.

“While set-off provides a means by which the consumer/ debtor can avoid defaulting on her debt, there is no need why she should be excluded from the process. It seems to me to be precisely for this reason that section 124 preserves a system of set-off but requires the consent of the consumer before it can be affected,” said Keightley.

Standard Bank had opposed the NCR’s application arguing that if a credit agreement arguing that the set-off principle was important in the banking industry as it allowed it to recover the debt as soon as the creditor’s account was in its favour.

The South African Human Rights Commission was also a friend of the court in the case arguing that the set-off principle negatively impacted basic rights including socio-economic rights.

Cliff Johnson, the vice-chairman of the National Consumer Union (Sancu), which represents millions of consumers, said the ruling was very good news for consumers.

“It means that banks can no longer take money deposited into your account and use it to offset outstanding debt you might have on a credit agreement with the same bank, without your express permission," Johnson said.
tT
tarynza T's update03 Jul 2019, 12:32
Reviewer Update
Thank God!!! I wish this would've happened ages ago, though...Standard Bank has ****** me blind up to 8k a month for 2 years for that stupid terrible flat and always only assisted it's "primary" bond-holder ******* my ex- but I paid...what a great day for consumers with Standard bank accounts!!????????