Standard Bank has lost the personal touch

As I recently retired, I changed my Account from Private Banking to Consolidator to save fees. The Consultant at the branch was not that attentive with the result that he missed the fact that my wife has a supplementary account attached to mine. Not wanting to go through indifferent service once again I contacted Complaints Resolution Centre. Busiswe Moilwe, Complaint Resolution Specialist: Private and Business Banking attended to my query. She said I should go back to the branch because they did not have a form for my wife to change the account. This is obvious as its precisely what the consultant, Thulani Nakeli had omitted to do in the first place. I called Busiswe in an attempt to resolve the matter. After all she is in the Resolution Centre. I left a message but she failed to return my call. I therefore sent her an email suggesting she send me a form for completion and return, but this has not been answered. What an epic fail......