STANDARD BANK HAS LEFT ME WITH NO MONEY!!!!!!!!!!!!!!!!!PATHETIC

Poor service. I am disgusted in Standard Bank. they have left me and my kids with no money for food, and the rest of my debit orders to go off, after increasing my home loan installment. So my fixed rate normally expires around the week of the 20th October, I called Standard Bank on the 20th of October the consultant checked and advised me to call on the 24th October to renew my fixed rate. I did that called on Friday reference number *** they advised a consultant will call me back to implement my fixed rate, to my surprise no call until today when my home loan shot up something I have no budgeted for. Why would Standard bank do this?? I WANT MY MONEY reversed AND A FIXED RATE IMPLEMENTED AS THIS INSTALLMENT I CANNOT AFFORD Especially after i followed all the processes to ensure my Bond is at a fixed rate.