Standard Bank has kept me waiting for over a year

This is the third time I am writing about the same complaint. Standard Bank has taken over a year to replace my cheque card after it was swallowed at an ATM. I did get a card back once but it proved to be faulty every time I used it, so i have been using a temporary card ever since. Finally it was established that an amount of R 500 needed to be deducted from my account to correct the error and make my cheque card funtion correctly. I have received numerous call from consultants to ask permission to take the money off my account and then they promise it will happen within 24 hours. It still has not happened. The last call was on the 28th of September, a consultant by the name of David called. i first had to explain my long storty all over again and then he called again on the 30th to say that the money would be coming off the next day. It still has not. I dont know how to get hold of David. When ever i call the custuomer care no from where he called me, no one knows who he is. And so i am once again waiting and feeling extremely frustrate. One thing is for sure as soon as i get a chance i will be closing my account and moving to another bank. Please can someone resolve this.