RJ
Roger J

1 reviews | Active since Feb 2018

26 Feb 2021, 13:44

Standard Bank has incorrect contact info in the internet?

I have received two phishing mails this week. Am not an SBSA customer but I make a practice of forwarding such mails to the purported source company/entity. In the first case I picked up ‘***. in the internet at https://www.standardbank.co.za/southafrica/personal/products-and-services/security-centre/bank-safely/latest-****s and forwarded the received mail for attention. It came back undeliverable with answer ‘invalid recipient’. Today I forwarded the same message with a copy of today’s new phishing mail also attached, to https://www.standardbank.co.za/southafrica/personal/about-us/regulatory/complaints-process (picked up in Google again) with a request that the phishing messages be forwarded for appropriate attention. This message also came back undeliverable with ‘invalid recipient’. Rather misleading for the public and prompts me to think that I should not bother with SB phishing mails hereafter. Too bad for SB’s own customers who try to use these ema’s?

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Replies (1)
Standard Bank
Standard Bank's reply26 Feb 2021, 23:06
Official
Dear Roger Johnson,

Thank you for posting your comment. 

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 

We apologize for the inconvenience and undue frustration, this has caused. 

We greatly appreciate your continued support 

Kind regards, 
Complaint Resolution Centre 
********** 
********** (fax) 
***********