Standard bank has gome hero to zero when it comes to communications!

This prescripted answer mean nothing to me!
Not one person from Standard Bank has reached out to me yet regarding this issue.
Yet I have even more issues today! Yesterday i made an online transaction to purchase one of the last few remaining discounted tickets to an event for my daughter. We I do all the process and verify the transaction from my phone and Standard bank blocks my card (without notifying me!!) but reflects the transaction as done. We never received the ticket so I tried to generate a proof of payment but the bank app and the bank website won't produce a proof of payment even though the amount has been taken out of my account. So I have no way of proving to the supplier that they have been paid foe the ticket. So today I attempt to do another online transaction only now to find that my card is blocked. so my transaction fails and I get a robot call from Standard Bank quoting some number I must call to unblock my card. So after phoning and playing the numbers game and uploading my ID Number etc. I get passed from one call center opperater to the next as each appears to be the wrong department each time waiting in the list again. Finally some with barely the ability to understand or speak English takes me through the process of unblocking the card. You know, all the bull**** questions to attempt to identify you and finally my card is unblocked and this lady confirms that yesterdays payment for the ticket did go through and left my account but she cannot help me with the fact that the app and the website cannot give me a proof of payment. So she transfers me again!! this young lady was so faint I could hardly make out what she was saying. But she also confirms that the payment has gone out of my account but says that Standard Bank cannot give me proof of that. So I ask again has the funds left my account? her answer is yes. So I ask why can't Standard Bank give me any proof of this other than to show it has come off my funds balance. So she says there is nothing she can do she will now transfer me again! By this time I was ready to throw my phone out the window!
This is tantamount to ***** they can give my money away but they will not give me proof that they have done so so that I cannot actually obtain the goods that I have paid for!

This is what is wrong with Standard Bank they don't actually have anyone working there any more. They are just using external call centers with the cheapest call operators possible with no knowledge or authority to actually do anything for you!

Standard Bank is not a service organisation any more they are a transaction organisation! So if are looking for a bank with ta personal touch Standard Bank is not that bank!

Oh and my daughter has now lost her discounted ticket as they are all sold out! THANKS A LOT FOR NOTHING STANDARD BANK because nothing is what you do for your clients!!

Let us see if Standard Bank uses the same lame prescripted reply again!