DH
Deidre H
1 reviews | Active since Sept 2012
16 May 2022, 12:09
Standard bank has failed to refund my money due to their technical failure on the 8th May
Since the 8th of May, Standard bank has failed to refund my money that could not be paid to the online vendor. After numerous phones calls between Standard bank and Mr D, they promised to refund the money...nothing happened as yet and no feedback was received either. THis was their technical issue, surely they cannot leave it up to the customer to sort out?
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Replies (1)
Standard Bank's replyOfficial
17 May 2022, 16:29Hi Deidre
This is not the level of service we strive for. We understand your frustration and would like to help.
We can assure you that your matter is now in the right hands. We would like to get you sorted as soon as possible.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
This is not the level of service we strive for. We understand your frustration and would like to help.
We can assure you that your matter is now in the right hands. We would like to get you sorted as soon as possible.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Standard Bank's reply17 May 2022, 16:29
Official
Hi Deidre
This is not the level of service we strive for. We understand your frustration and would like to help.
We can assure you that your matter is now in the right hands. We would like to get you sorted as soon as possible.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
This is not the level of service we strive for. We understand your frustration and would like to help.
We can assure you that your matter is now in the right hands. We would like to get you sorted as soon as possible.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***