Standard Bank has failed me yet again — I’m beyond disappointed!

I’m extremely disappointed and frustrated with Standard Bank.

I had a loan account with them, and after I lost my job in August 2024, Standard Bank’s insurance paid towards my loan for a few months until I was employed again. I immediately notified them when I got a new job, and since then, they’ve been debiting my account every single month without fail — the payments went through successfully, even on 25 October 2025, as shown on my bank statement.

Now, out of nowhere, I receive calls and messages claiming I missed a payment, and that my loan account has been handed over to Blake & Associates for collections. How does that even happen when the bank itself handles the debit orders?

This is completely unfair, misleading, and damaging to my credit profile. I’ve done my part, made every payment, and yet I’m being treated like a defaulter because of what seems to be Standard Bank’s internal mistake.

I demand that this issue be investigated urgently, my account be removed from Blake & Associates, and that Standard Bank corrects any negative listing or record they might have created.

I’m also considering escalating this to the Banking Ombudsman and the NCR, because this is unacceptable treatment for a loyal customer who has never missed a debit.

Do better, Standard Bank. I’m tired of customers being punished for the bank’s own administrative errors.